Lisa Davis
Southfield,MI
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Greater Lakes Trans
Lake Orion, MI
04.2017 - 09.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Increased sales by 38%
Airline Customer Service Agent
Delta Airlines
Romulus, MI
09.2012 - 01.2017
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Informed clients of essential travel information, such as travel times, transportation connections, passports and visa requirements to facilitate quality service.
Customer Service Representative
Regional Elite Airline Services
Romulus, MI
03.2010 - 09.2012
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Product Marketing Specialist
Chrysler
Warren, MI
08.1993 - 07.2009
- Provided research and development on Chrysler products to showcase benefits and retain customers.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Strengthened marketing programs to capture new business and take advantage of changing trends in client markets.
- Identified appropriate marketing channels and target customers for campaigns.
- Improved sales within Chrysler, Jeep and Dodge brand by 68% from 2004-2007
Education
No Degree - Completed Coursework in Graphic Design
Baker College
Flint, MI06.2023
Skills
- Call Center Operations
- One Call Resolution
- Continuous Improvements
- Account Authorizations
- Scheduling and Coordinating
- Time Management
- Workflow Management
- Leading Team Meetings
Certification
Licensed Realtor
Timeline
Customer Service Manager
Greater Lakes Trans
04.2017 - 09.2022
Airline Customer Service Agent
Delta Airlines
09.2012 - 01.2017
Customer Service Representative
Regional Elite Airline Services
03.2010 - 09.2012
Product Marketing Specialist
Chrysler
08.1993 - 07.2009
No Degree - Completed Coursework in Graphic Design
Baker College
Similar Profiles
Adjovi TengueAdjovi Tengue
Intern at Greater Lakes Mental HealthcareIntern at Greater Lakes Mental Healthcare
Nikia BristolNikia Bristol
Child and Family Counseling Intern at Greater Lakes Mental Health CareChild and Family Counseling Intern at Greater Lakes Mental Health Care
Brandon RodgersBrandon Rodgers
Truck Driver at Blair Log, P&S Trans, Taylor Trans, TMC TransTruck Driver at Blair Log, P&S Trans, Taylor Trans, TMC Trans