Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Matthies

Miami Beach,FL

Summary

Responsible Food and Beverage Manager adhering to food, health and safety standards. Expert organizer plans customer orders, collects necessary ingredients and promptly prepares food and beverages. Friendly manager establishes strong relationships with employees and vendors. Perceptive and hospitable Food and Beverage Manager with 15 years of experience creating profitable and inviting dining experiences for valued guests. Business-oriented fine-dining expert with constant focus on emerging trends and customer preferences. Committed to inspired leadership of service-oriented teams that cultivate loyal diners. Food and Beverage supervisor with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

18
18
years of professional experience

Work History

Food and Beverage Manager

W Hotel
Miami Beach, Florida
01.2022 - 08.2024
  • Moved throughout dining and kitchen areas, visually monitored alignment with food quality and service standards and took relevant corrective actions.
  • Evaluated and analyzed levels of guest satisfaction and focused on continuous improvement and innovative foodservice solutions.
  • Created and delivered orientation and training for new team members and professional development activities for experienced associates.
  • Managed food and beverage operations for upscale urban hotels with relentless focus on hospitable and gracious guest services.
  • Oversaw [Type] food and beverage operations, delivered day-to-day consistency and set and maintained highest food quality and service standards.
  • Wrote and communicated clearly, understood internal documents and reports and interacted professionally with guests and employees.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Assisted staff by serving food and beverages or bussing tables.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Distributed food to service staff for prompt delivery to customers.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Explained goals and expectations required of trainees.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Delegated work to staff, setting priorities and goals.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Trained new employees to perform duties.
  • Coached staff on strategies to enhance performance and improve customer relations.

Bartender/Server

Macray Golf Club
Barrington, Illinois
05.2021 - 12.2021
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
  • Planned and coordinated special events to boost customer numbers and profits.
  • Collected and organized daily till totals and tips.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Poured wine, beer and cocktails for patrons.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Balanced daily registers and generated sales reports for management.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Completed regular bar inventories and daily requisition sheets.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Recorded meal selections and transactions in microsystem to deliver prompt service.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Provided exceptional service to high volume of daily customers.
  • Addressed complaints to kitchen staff and served replacement items.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Trained new employees on restaurant procedures and plating techniques.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Trained new employees to perform duties.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Informed customers of daily specials and signature menu items.

Food and Beverage Supervisor

Fox Lake Golf Club
Fox Lake, Illinois
01.2007 - 06.2020
  • Improved presentation and sales approaches to increase revenue.
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.
  • Produced detailed documentation to outline potential worker issues.
  • Managed food service sales, costs and budget administration to keep operations in line with financial targets.
  • Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
  • Collaborated with server trainees to promptly resolve potential customer concerns.
  • Executed hands-on preventive maintenance and repairs to keep equipment functional.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Followed proper food receiving, storage and preparation techniques to maintain ingredient and dish quality.
  • Supervised team of [Number] employees in [Type] establishment, maintaining positive and productive atmosphere to enhance employee experience.
  • Explained goals and expectations required of trainees.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Distributed food to service staff for prompt delivery to customers.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.

Education

Master of Arts - Special Education

University of Phoenix
Tempe, AZ
01-2010

Bachelor of Science - Business

Elmhurst College
Elmhurst, IL
01-1994

Skills

  • Operations Oversight
  • Service Delivery Management
  • Cost Control
  • Food and Beverage Operations
  • Performance Improvement
  • Strategic Planning

Timeline

Food and Beverage Manager

W Hotel
01.2022 - 08.2024

Bartender/Server

Macray Golf Club
05.2021 - 12.2021

Food and Beverage Supervisor

Fox Lake Golf Club
01.2007 - 06.2020

Master of Arts - Special Education

University of Phoenix

Bachelor of Science - Business

Elmhurst College

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Lisa Matthies