Lisa Matz
Casper,WY
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
Work History
Assistant Manager of Operations
Hat Six Travel Center
08.2021 - Current
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Enhanced employee management by developing schedules, tracking time, and administering payroll.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Coordinated with General Manager in different operational issues and promotional activities.
- Monitored inventory and approved reorders of stock to secure necessary resources and meet customer demand.
- Communicated with customers to assess satisfaction with products and services received.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
Cowboy Deli
Hat Six Travel Center
08.2017 - 08.2021
- Completed invoices for bills of lading, sales receipts and supplies.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Office Manager
Phillips Welding
08.2011 - 05.2013
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Front Desk Manager
Days Inn Hotel
11.2011 - 12.2012
- Entered and updated sensitive customer information during check-ins and room changes.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Checked guests in out of hotel, made reservations, and processed payments.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Managed front desk maintenance of client records and lab data.
- Kept accounts in balance and ran daily reports to verify totals.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
General Manager
Best Western Hotel
03.2007 - 12.2009
- Implemented operational strategies and effectively built customer and employee loyalty.
- Trained new employees on proper protocols and customer service standards.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed budget implementations, employee evaluations, and contract details.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Formulated policies and procedures to streamline operations.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
GED -
Albany Community
Laramie, WY09.2007
Skills
- Food and Beverage Management
- Coaching and Mentoring
- Time Management
- Profit and Loss Control
- Status Updates
- New Employee Hiring
- Purchasing and Planning
- Job Assignments
- Organizational Structuring
- Social Media Platforms
- Employee Supervision
- Inventory Tracking and Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Manager of Operations
Hat Six Travel Center
08.2021 - Current
Cowboy Deli
Hat Six Travel Center
08.2017 - 08.2021
Front Desk Manager
Days Inn Hotel
11.2011 - 12.2012
Office Manager
Phillips Welding
08.2011 - 05.2013
General Manager
Best Western Hotel
03.2007 - 12.2009
GED -
Albany Community
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