Lisa Mauer
Burlington,United States
Summary
Administrative and customer service professional with a reputation for keeping high-volume operations organized, compliant, and on schedule. Proficient in records and document management (EDMS/court filings), HIPAA-compliant call handling, and precise ERP/database entry, reporting, and calendar management. Cross-functional background spanning purchasing and AP/AR, inventory control and logistics coordination (LTL/FedEx), and e-commerce administration (eBay Seller Hub). Known for streamlining workflows, safeguarding compliance, and elevating customer and stakeholder experience while meeting deadlines and performance targets.
Overview
28
28
years of professional experience
Work History
eBay Researcher/Lister/Customer Service
CP Surplus Sales
11.2025 - Current
- Researched comps and demand; built SEO-optimized listings (titles, specs, photos) in eBay Seller Hub.
- Owned customer messaging, returns, and cases end-to-end; resolved issues promptly to protect seller metrics.
- Coordinated fulfillment workflow-pick/pack, label creation, and handoff-and tracked shipments through delivery.
- Monitored inventory and listing health to prevent stockouts/defects; updated SKUs, policies, and pricing.
- Reviewed performance dashboards and refreshed keywords/images to improve visibility and sell-through.
- Recruited by former Industrial Service Corp. supervisor to support e-commerce operations.
Secretary 1
Iowa Health & Human Services
08.2023 - 09.2024
- Greeted visitors, triaged inquiries, and submitted applications/reviews for next-level processing.
- Handled high-volume customer calls in compliance with HIPAA; verified identities and protected PHI.
- Sorted/coded applications in the state database and routed items accurately and on time.
- Prepared monthly reports; maintained EDMS court filings and distributed court calendars to stakeholders.
- Managed USPS mail and interoffice deliveries; ordered supplies for the location.
- Provided coverage for neighboring offices (30-45 miles) as needed; performed additional administrative duties.
LTL/Accounts Rec. Clerk
KPI Concepts
03.2023 - 05.2023
- Scheduled, booked, and labeled outgoing LTL and FedEx freight; prepared BOLs and shipment documentation.
- Maintained the shipping calendar and coordinated daily pickups with carriers and internal teams.
- Invoiced shipments post-pickup and reconciled discrepancies.
- Answered phones and welcomed visitors; directed inquiries to appropriate staff.
Secretary 1
Iowa Health & Human Services
05.2022 - 03.2023
- Greeted visitors, triaged inquiries, and submitted applications/reviews for next-level processing.
- Answered customer service calls using HIPAA-compliant procedures.
- Worked in the State database to sort/code applications and route items for processing.
- Prepared monthly reports; maintained EDMS court filings and communicated court dates.
- Managed mail distribution and department supply ordering.
- Traveled to neighboring offices (30-45 miles) to provide coverage.
Freelance Web Designer/Computer Aide
Hall's Gradeblade
10.2014 - 10.2022
- Designed, updated, and maintained the company website.
- Created marketing design concepts and digital assets.
- Troubleshot and resolved QuickBooks technical issues.
Purchasing Assistant/E-Commerce Coordinator
Industrial Service Corp.
12.2019 - 04.2022
- Assisted the purchasing manager with purchase and sales orders from creation through receipt.
- Maintained delivery schedules in the ERP system; updated statuses and resolved exceptions.
- Supported cycle counts and full inventories; reconciled variances with documentation.
- Processed freight invoices, obtained quotes, and booked LTL shipments.
- Entered daily ERP transactions and compiled ad-hoc reports.
- Partnered with senior management on an e-commerce project; executed tasks independently.
Cashier/Floor Associate
Big Lots
09.2018 - 12.2019
- Delivered courteous, professional customer service at POS and on the sales floor.
- Stocked and merchandised inventory to planogram and safety standards.
Freelance Web Designer
CSI Industries/Zager Realty
10.2017 - 01.2018
- Designed and launched two websites for affiliated companies.
Purchasing/Accounts Payable/Inventory/Sales
Five Flags Co.
03.1998 - 12.2014
- Managed purchasing and vendor relations to ensure on-time, accurate deliveries at competitive pricing.
- Set retail pricing and signage; maintained accurate in-house inventory and stock levels.
- Processed and reconciled accounts payable; resolved invoice discrepancies with vendors.
- Provided front-line customer service and troubleshooting to retain customers.
- Scheduled employees; maintained confidential HR files and fiscal/tax records; completed new-hire onboarding.
Education
Associates of Arts - General Studies
Southeastern Community College
West Burlington06.2002
Diploma - Medical Coding and Billing
Southeastern Community College
West Burlington06.2019
Skills
- Effective multitasking
- Quick learner
- Proficient time management
- Team leadership
- Proficient in computer applications
- Effective under pressure
- Team collaboration skills
- Analytical problem solving
- Invoice processing
- Client support
- HIPAA compliance
- Database management
- Customer support expertise
- Process optimization
- Logistics coordination
- Accurate data entry
- Accounts receivable processing
- E-commerce management
- Effective communication
- Proficient in Microsoft Office
- Vendor management
- Data confidentiality
- Document organization
Timeline
eBay Researcher/Lister/Customer Service
CP Surplus Sales
11.2025 - Current
Secretary 1
Iowa Health & Human Services
08.2023 - 09.2024
LTL/Accounts Rec. Clerk
KPI Concepts
03.2023 - 05.2023
Secretary 1
Iowa Health & Human Services
05.2022 - 03.2023
Purchasing Assistant/E-Commerce Coordinator
Industrial Service Corp.
12.2019 - 04.2022
Cashier/Floor Associate
Big Lots
09.2018 - 12.2019
Freelance Web Designer
CSI Industries/Zager Realty
10.2017 - 01.2018
Freelance Web Designer/Computer Aide
Hall's Gradeblade
10.2014 - 10.2022
Purchasing/Accounts Payable/Inventory/Sales
Five Flags Co.
03.1998 - 12.2014
Associates of Arts - General Studies
Southeastern Community College
Diploma - Medical Coding and Billing
Southeastern Community College