Lisa Maurer
Murfreesboro,TN
Summary
Reliable and self-directed Senior Care Coordinator with a demonstrated history of enhancing care delivery and member satisfaction in high-volume environments. Recognized for dependability, balancing competing demands, resolving issues swiftly, and maintaining impeccable documentation. Effective team leader guiding junior staff to excel in client advocacy, care coordination, and measurable patient-centered outcomes.
Overview
26
26
years of professional experience
Work History
Senior Care Coordinator
86borders
03.2023 - Current
- Help train, manage, and support a team of 18 Care Coordinators.
- Mentor junior staff on best practices in care coordination, patient advocacy, and documentation.
- Implement strategies to enhance member satisfaction and improve patient outcomes.
- Evaluate program effectiveness, identifying areas for improvement and optimizing workflows.
- Serve members by educating and coordinating care to close healthcare gaps.
- Advocate for members by seeking and providing resources for a variety of SDOH needs.
- Establish strong relationships with members, fostering trust and open communication regarding their care needs.
Clinical Social Worker
National Healthcare Corporation, NHC
07.2000 - 03.2023
- Proficient in working with multiple Health Care facilities to complete intake information and the admission contract with clients and families.
- Interviewed clients and families to assess situations, limitations, and implement services to address their needs.
- Formulated treatment strategies with multidisciplinary teams and families to provide comprehensive and continuous care plans.
- Charted clinical documentation, treatment plans, and referrals for seamless case management.
- Maintained regular contact with clients and families.
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
- Collaborated with interdisciplinary teams to coordinate care and ensure continuity of services for clients.
- Completed psychosocial evaluations and needs assessments.
Sales Associate
Belk Department Store
05.2007 - 12.2016
- Engaged with customers to effectively build rapport and lasting relationships.
- Trained and developed new hires in company processes, product knowledge and customer service.
- Conferred with customers to evaluate purchase requirements and recommended best-fit brand offerings which resulted in boosted sales.
- Maintained and grew client book of business to promote special sales and events.
Education
Bachelor of Arts - Social Work
Middle Tennessee State University
Murfreesboro, TNAssociate of Applied Science - Human Services
Jamestown Community College
Jamestown, NYSkills
- Patient/Client Interaction
- Case Management
- Accuracy and Efficiency in Documentation
- Psychosocial Assessments
- Trauma-Informed Care
- Care Planning
- Clinical Assessments
- HIPAA Regulations
- Coordinating Care
- Client Advocacy
- Social History Intake Procedures
- Admitting Processes
Timeline
Senior Care Coordinator
86borders
03.2023 - Current
Sales Associate
Belk Department Store
05.2007 - 12.2016
Clinical Social Worker
National Healthcare Corporation, NHC
07.2000 - 03.2023
Bachelor of Arts - Social Work
Middle Tennessee State University
Associate of Applied Science - Human Services
Jamestown Community College