Lisa Mavrogeorge
New Baden,IL
Summary
Results-driven Relationship Manager with a strong focus on client loyalty, relationship building and portfolio growth. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Relationship Manager
Accel Entertainment
Collinsville, IL
09.2019 - 02.2026
- Oversee and optimize performance across multiple gaming locations within a competitive market
- Drive revenue growth through strategic cabinet placement, marketing initiatives, and proactive cabinet swaps
- Cultivated strong client relationships to enhance customer loyalty and retention.
- Lead marketing initiatives and promotional campaigns to increase player engagement and funds-in performance
- Coordinated cross-functional teams to ensure seamless service delivery and issue resolution.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Presented detailed reports on performance, highlighting key drivers of growth and areas of improvement for portfolio of 40-55 accounts
Store Manager
Destination Maternity Corp
St Louis, MO
05.2015 - 09.2019
- Led daily operations, ensuring optimal store performance and customer satisfaction.
- Implemented inventory management systems, reducing shrinkage and improving stock accuracy.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Fostered a positive work environment, promoting teamwork and employee engagement initiatives.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Recruited, hired, and trained store team to maintain 5-10 employees
Assistant Store Manager
American Eagle Outfiters
Fairview Heights, IL
04.2013 - 05.2015
- Led team of 25-30 employees in achieving sales goals through effective staff training and development.
- Implemented visual merchandising strategies to enhance customer engagement and store aesthetics.
- Streamlined inventory management processes, reducing stock discrepancies and improving accuracy.
- Coordinated staff scheduling to ensure optimal coverage during peak sales periods.
- Executed loss prevention strategies, safeguarding company assets and minimizing shrinkage risks.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
General Studies
Missouri State University
Springfield, Missouri, MOSkills
- Client relationships
- Relationship building and management
- Portfolio growth
- Detail-oriented
- Strategic Marketing
- Teamwork and collaboration
- Compliance Collaboration
- Revenue Growth Strategy
Timeline
Relationship Manager
Accel Entertainment
09.2019 - 02.2026
Store Manager
Destination Maternity Corp
05.2015 - 09.2019
Assistant Store Manager
American Eagle Outfiters
04.2013 - 05.2015
General Studies
Missouri State University