Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Maxwell

Orange City,FL

Summary

Driven by a passion for compassionate caregiving and a knack for efficient problem-solving, I excelled at UPS Warehouse by enhancing package handling efficiency and customer satisfaction. My adeptness in safety protocols and emotional support, coupled with a proven track record of improving operational efficiency by over 20%, showcases my ability to meet and exceed employer expectations.

Overview

16
16
years of professional experience

Work History

Care Taker

Self Employed
07.2022 - Current
  • Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
  • Planned, prepared, and served meals and snacks according to prescribed diets.
  • Ran errands for patients, did shopping, and picked up other necessities.
  • Remained alert to problems or health issues of clients and competently responded.
  • Developed strong relationships with residents and families, fostering trust and open communication.
  • Scheduled and accompanied clients to medical appointments.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Improved resident satisfaction by promptly addressing maintenance requests and ensuring a clean living environment.
  • Maintained accurate records of activities, incidents, and resident information for regulatory compliance.
  • Assisted in the planning and execution of recreational events for residents, promoting social engagement and wellbeing.
  • Maintained open lines of communication with local emergency services, coordinating efforts during critical incidents to protect residents and property.
  • Enhanced community safety through regular property inspections and timely reporting of potential hazards.
  • Implemented preventative maintenance measures to extend the lifespan of equipment and minimize repair costs over time.
  • Promoted sustainability within the facility through waste reduction efforts and eco-friendly product usage whenever possible.
  • Managed budgets for maintenance projects, allocating funds appropriately while minimizing unnecessary expenses.
  • Implemented daily, weekly and monthly cleaning routines for staff to follow.
  • Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
  • Addressed customer feedback and complaints to maximize satisfaction.
  • Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
  • Improved overall efficiency by implementing new retail lending strategies and techniques.
  • Reduced food waste by accurately portioning and packaging meat products for retail sale.
  • Coordinated with outside vendors to provide supplies and equipment for staff.
  • Completed financial tasks by estimating costs and preparing and managing budgets.34

Package Handler

UPS Warehouse
01.2021 - 10.2022

quality low safety regulations for safe work place to obtain a safe work environment by by following company policies and guidelines for proper lifting and sorting techniques and organization of packaging to reduce damages. assembled, sealing and loading packages to right trucks and if not send to proper cannery belts to be brought back to right places for distribution to right areas sealed by using scanners and and logs to track logs of items. Correct shipping with labels to avoid conflict's with product timelines or quality. Maintain the process of all goods and time machines in good running condition to increase productivity and accurate deliveries. Follow all instructions verbal and customer service is first.

Provided training support for new hires, sharing knowledge of best practices in package handling procedures. Operate all equipment small or large with safety as well as packaging of merchandise in proper manner as to protocol. use proper equipment to move certain materials.

  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Contributed to increased productivity by working effectively in high-pressure situations.
  • Followed verbal and written instructions to properly move and ship products.
  • Collaborated with other package handlers to provide prompt and accurate delivery of orders.
  • Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
  • Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
  • Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.
  • Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Stored and secured packages in designated areas to prevent damage and theft.
  • Supported team morale by fostering positive communication and collaboration among coworkers.
  • Communicated with supervisors about delays or other issues with shipments.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Boosted team performance with consistent punctuality, maintaining a strong attendance record throughout employment tenure.
  • Provided training support for new hires, sharing knowledge of best practices in package handling procedures.
  • Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
  • Monitored and tracked shipment progress to confirm on-time delivery.
  • Maintained accurate records of incoming and outgoing packages and shipments for future reference.
  • Assisted supervisors in tracking inventory, ensuring accurate records and minimal discrepancies.
  • Continually honed skills in operating various equipment such as hand trucks, pallet jacks, and forklifts to optimize workflow and enhance efficiency.
  • Built strong relationships with customers and vendors through excellent customer service.
  • Contributed to cost savings initiatives by identifying opportunities for recycling materials during the packaging process.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Maintained clean, orderly work environment free of hazards.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Helped train new employees in safe practices and warehouse procedures.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Operated equipment while observing standard safety procedures.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Assembled pallets and crates for secure transportation of materials.
  • Verified documentation and condition of freight to assure quality standards were achieved.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Managed warehouse operations and verified proper shipment procedures.
  • Surrounded items in cling film, padded blankets, and tape to protect from damage.
  • Strapped items down over protective padding to secure throughout transportation.
  • Moved furniture and boxes using utility dolly and truck ramp.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Operated moving truck safely to deliver items to destination without nicks or scratches.
  • Streamlined material delivery processes which increased efficiency and reduced downtime.

Sandwich Artist

Subway
05.2018 - 10.2019
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Maintained a clean and organized workspace, adhering to strict sanitation standards.
  • Collaborated with team members to maintain a smooth workflow during busy hours.
  • Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
  • Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
  • Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
  • Prepared and served hot and cold sandwiches based on customer preferences.
  • Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
  • Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
  • Assisted customers in choosing menu items by providing food complementing information.
  • Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
  • Prepared and presented food in compliance with health and safety guidelines.
  • Restocked and rotated stock in display case to mitigate stock loss.
  • Operated manual and electric appliances to peel, slice, and trim food.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Shared information with customers about menu items, preparation methods, and ingredients.
  • Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.
  • Monitored inventory and requisitioned low-stock items.
  • Executed sandwich artistry duties with very low occurrence of errors.
  • Developed proficiency in preparing various sandwich types, meeting diverse customer preferences and dietary needs.
  • Consistently met daily sales targets through upselling techniques such as suggesting add-ons or meal deals to customers.
  • Assisted in inventory management, ordering necessary supplies to prevent shortages and reduce waste.
  • Met sales targets by encouraging customers to buy extra food items such as drinks, desserts, and sides.
  • Assisted in maintaining up-to-date product knowledge by staying current with recipe changes, ingredient sourcing updates, and nutritional information updates.
  • Identified price of goods and calculated bills with optical price scanners, calculators, and cash registers.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Implemented creative sandwich designs for promotional events, boosting sales and attracting new customers.
  • Accurately operated cash register to process customer payments.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Prepared salads, soups and sandwiches for customers.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
  • Observed customer purchases in line and differentiated between standard portions.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.

Sandwich Artist

Jimmy John's
04.2017 - 04.2018
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Maintained a clean and organized workspace, adhering to strict sanitation standards.
  • Collaborated with team members to maintain a smooth workflow during busy hours.
  • Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
  • Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
  • Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
  • Prepared and served hot and cold sandwiches based on customer preferences.
  • Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
  • Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
  • Assisted customers in choosing menu items by providing food complementing information.
  • Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
  • Prepared and presented food in compliance with health and safety guidelines.
  • Restocked and rotated stock in display case to mitigate stock loss.
  • Operated manual and electric appliances to peel, slice, and trim food.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Shared information with customers about menu items, preparation methods, and ingredients.
  • Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.
  • Monitored inventory and requisitioned low-stock items.
  • Executed sandwich artistry duties with very low occurrence of errors.
  • Consistently met daily sales targets through upselling techniques such as suggesting add-ons or meal deals to customers.
  • Developed proficiency in preparing various sandwich types, meeting diverse customer preferences and dietary needs.
  • Assisted in inventory management, ordering necessary supplies to prevent shortages and reduce waste.
  • Assisted in maintaining up-to-date product knowledge by staying current with recipe changes, ingredient sourcing updates, and nutritional information updates.
  • Streamlined sandwich preparation processes for improved efficiency without sacrificing quality or presentation standards.
  • Implemented creative sandwich designs for promotional events, boosting sales and attracting new customers.
  • Contributed ideas for menu development based on customer feedback and industry trends.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Accurately operated cash register to process customer payments.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Prepared salads, soups and sandwiches for customers.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
  • Observed customer purchases in line and differentiated between standard portions.
  • Brewed coffee and tea and changed out drink station syrups.
  • Backed up servers by setting up trays and completing some food deliveries.

Order Packer

WinCraft
02.2016 - 02.2017
  • Improved order accuracy by diligently following packing guidelines and double-checking items before packaging.
  • Supported quality assurance initiatives by inspecting incoming products for defects or damage prior to packing them for shipment.
  • Prepared special shipments requiring additional care or handling according to specific instructions provided by customers or supervisors.
  • Met or exceeded daily quota targets through focused time management and prioritization of tasks.
  • Ensured timely shipment of customer orders by consistently meeting deadlines for pick-up or delivery services.
  • Enhanced warehouse efficiency by maintaining a clean and organized work area, allowing for easier access to products and supplies.
  • Adapted to fluctuating workload demands, adjusting priorities as needed to meet overall team objectives in a fast-paced environment.
  • Promoted a positive team atmosphere through open communication channels and willingness to help coworkers when needed.
  • Reduced shipping errors through careful attention to customer information, ensuring correct addresses and delivery preferences were used.
  • Demonstrated reliability and commitment by consistently arriving punctually for shifts and maintaining excellent attendance record throughout tenure as an Order Packer.
  • Assisted in training new hires on packing procedures, sharing expertise gained from personal experience with the role.
  • Maximized space utilization within packages while maintaining product safety during transport using effective packing strategies and materials selection.
  • Maintained a safe working environment by adhering to company safety protocols and reporting any hazards or issues promptly.
  • Streamlined the packing process with consistent use of proper packing materials and techniques, reducing damage during transit.
  • Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
  • Complied with safety, health, and environmental regulations as prescribed by law.
  • Inspected items to identify discrepancies and damages and reported to supervisor.
  • Completed daily orders with expert picking and packing of shipments.
  • Protected materials for transport by correctly packaging products in boxes and crates.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Loaded and unloaded items from production line.
  • Placed items into bags, boxes or other containers.
  • Loaded items onto conveyor belts and pallets.
  • Cleaned and maintained production area and equipment.
  • Labeled containers, container tags or products.
  • Re-packaged damaged or incorrectly packaged items.
  • Inspected items for defects and damage.
  • Counted items to verify accuracy of orders.
  • Sorted and stacked finished items.
  • Recorded product, packaging and order information on specified forms.
  • Operated shrink wrap, banding and other wrapping machines.

Assistant Store Manager

Dollar General Store
04.2008 - 02.2016
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reported issues to higher management with great detail.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Reduced operational risks while organizing data to forecast performance trends.

Education

Medical Billing And Coding Certificate - CPT Coding

Seminole Community Collage
Sanford, FL
08.2005

Skills

  • Housekeeping tasks
  • Personal Care
  • Safety awareness
  • Meal Preparation
  • Compassionate Caregiving
  • Medication reminders
  • Personal hygiene maintenance
  • Emotional Support
  • Adaptable problem-solving
  • Companionship skills
  • Transportation Assistance
  • Preventive Maintenance
  • Healthcare coordination
  • Mobility support
  • Customer Relations
  • Health and safety compliance
  • Clear Communication
  • Safety Protocols
  • Decision-Making
  • Conflict Resolution
  • Problem-Solving
  • Furniture Cleaning
  • Laundry and Dry Cleaning

Timeline

Care Taker

Self Employed
07.2022 - Current

Package Handler

UPS Warehouse
01.2021 - 10.2022

Sandwich Artist

Subway
05.2018 - 10.2019

Sandwich Artist

Jimmy John's
04.2017 - 04.2018

Order Packer

WinCraft
02.2016 - 02.2017

Assistant Store Manager

Dollar General Store
04.2008 - 02.2016

Medical Billing And Coding Certificate - CPT Coding

Seminole Community Collage
Lisa Maxwell