Lisa Mays
APO,AE
Summary
Healthcare professional with extensive expertise in patient management and coordination. Recognized for effectively navigating complex healthcare systems and driving patient-centered care initiatives. Collaborates with diverse teams and adapts seamlessly to changing healthcare environments while maintaining focus on achieving optimal patient outcomes.
Overview
25
25
years of professional experience
Work History
Nurse Case Manager
Defense Health Agency
Caserma Ederle, Vicenza, Italy
06.2024 - Current
- Manage care coordination for patients with chronic illnesses, ensuring timely follow-up and resource access.
- Develop individualized care plans in collaboration with multidisciplinary teams to address patient-specific needs.
- Implement evidence-based protocols for disease prevention, monitoring compliance with public health regulations.
- Facilitate communication between Italian, MTF healthcare providers and patients to streamline service delivery and enhance outcomes.
- Educate patients and caregivers on healthcare protocols and processes.
- Coordinate comprehensive care plans for patients, enhancing health outcomes through targeted interventions and ongoing assessments.
- Develop patient education materials that effectively communicate treatment plans and foster informed decision-making among families.
- Evaluate patient progress regularly, adjusting care strategies to meet evolving health needs and improve quality of life.
- Manage complex cases involving chronic illnesses, collaborating with healthcare providers to ensure holistic support for patients.
Public Health Nurse
Defense Health Agency
Caserma Ederle, Vicenza, Italy
01.2022 - 06.2024
- Monitored adherence to healthcare regulations while conducting community health screenings and immunization drives.
- Facilitated workshops on health literacy, empowering community members with essential wellness knowledge.
- Developed comprehensive public health strategies to improve community health outcomes through targeted interventions.
- Coordinated vaccination campaigns and health screenings, significantly increasing community engagement and participation rates.
- Conducted thorough assessments of community health needs, guiding resource allocation and program development initiatives.
- Implemented educational programs on disease prevention, empowering individuals with knowledge to make informed health choices.
- Monitored compliance with public health policies while advocating for evidence-based practices in healthcare settings.
- Analyzed epidemiological data to identify trends, driving strategic planning for public health initiatives and responses.
- Increased immunization rates through the implementation of vaccination clinics and education programs.
- Developed strong partnerships with local organizations to address social determinants affecting community wellness collaboratively.
- Conducted epidemiological investigations, identifying disease trends and implementing appropriate interventions.
- Implemented surveillance systems that tracked emerging infectious diseases in real-time allowing prompt responses towards potential outbreaks.
- Safely administered flu and pneumonia vaccinations, providing education to customers on vaccines, dosage, indications, precautions, contraindications and potential side effects.
- Met with members of public and local leaders at various community events and discussed ways to reduce illness, food contamination and obesity.
Retirement Post-COVID
N/A
10.2020 - 01.2022
Community Health Nurse
Indian Health Services
Parker, AZ
09.2019 - 09.2020
- Conducted epidemiological and community surveys, field investigations and research studies to appraise health needs of community members.
- Participated with interdisciplinary teams in defining policies and developing a total care program for patients.
- Planned community health nursing programs for assigned district and work with Tribal, State and County health agencies, Tribal Health Board and other community organizations in planning health related activities.
- Developed programs to meet unique health needs in local school, Head Start center, Senior Citizen Center, behavioral health center and other locations within the community.
- Planned and provided comprehensive nursing services to individuals, families and communities in the areas of health promotion and illness prevention while safeguarding patient integrity and recognizing their right to make their own decision.
- Conducted physical and psycho-social assessments of neonatal, pediatric adolescent, adult and geriatric clients and able to identify the range of conditions from normal to common abnormalities.
- Provided professional skilled nursing interventions to individuals and families in homes, schools and/or outreach clinics that include measures designed to prevent complications and to minimize disabilities.
- Worked independently with the use of medical provider standing orders to assess, and treated communicable disease and minor illnesses.
- Assisted and supported the patient in understanding, accepting and adjusting to the implications and responsibilities of medical care, diagnosis and treatment.
- Responsible for reporting, tracking and treating patients or contacts for communicable/reportable diseases.
- Assisted clinic/hospital staff in identifying and case managing children or adults with special needs or with chronic diseases.
- Assigned, reviewed and evaluated the work of peer and subordinate community health nursing staff to ensure the timeliness, quality or adequacy of work and having the authority to accept, amend or reject the work.
- Provided in-service education and other training to peers, other nurses or hospital/clinic personnel.
- Conducted home visits to provide education to patients, their families and/or their caretakers.
- Administered medication per policies and procedures.
- Counseled families and individuals on issues related to health conditions including: communicable diseases, prenatal, postpartum, newborn and chronic diseases.
- Consulted with tribal and non-tribal resources when such services are indicated to benefit the individual patient.
- Provided nursing services in schools by assisting with physical examinations, health appraisals, immunizations and special screening programs.
- Administered routine immunizations according to policy.
- Served as liaison to promote joint health delivery systems and maintain good public relations between tribal entities and other public/private programs or agencies.
Community Health Nurse
Indian Health Services
Whiteriver, AZ
08.2018 - 09.2019
- Conducted epidemiological and community surveys, field investigations and research studies to appraise health needs.
- Assessed need and established a plan of action to meet identified needs by providing health services to communities, families and individuals.
- Collaborated with interdisciplinary teams in defining policies and developing a total care program for patients.
- Planned community health nursing programs for assigned district and work with Tribal, State and County Health agencies, Tribal Health Board and other community organizations in planning health related activities.
- Developed programs to meet unique health needs in local schools, Head Start Center, Senior Citizen center and others indicated within the community.
- Planned, provided comprehensive nursing services to individuals, families and communities in the areas of health promotion and illness prevention while safeguarding patient integrity and recognizing their right to make their own decisions.
- Conducted physical and psychosocial assessments of neonatal, pediatric, adolescent, adult and geriatric clients and able to identify the range of conditions from normal to common abnormalities.
- Provided professional skilled nursing interventions to individuals and families in homes, schools and/or outreach clinics that include measures designed to prevent complications and to minimize disabilities.
- Worked independently through use of medical provider standing orders to assess and treat communicable disease and minor illnesses.
Program Manager
U.S. Department of Defense Education Activity
SHAPE/Brabant Wallonia, Belgium
08.2007 - 08.2018
- Managed school health services program.
- Developed and initiated an innovative teaching program for patients requiring special approaches according to their learning ability.
- Performed comprehensive medical and behavioral health nursing assessment and history to plan, provided nursing care across the continuum of care.
- Utilized and instructed others in the use of single and specialized equipment as appropriate to prescribed health needs of patient.
- Administered medications via various routes with documentation in electronic health record.
- Provided patient education to those within the school community, students, family members, professional staff, support staff and school administrators.
- Communicated progress and/or changes to the patient, family, instructors and members of the health care team.
- Monitored and promoted school work-place environment which advances quality of care, optimal wellness and safety for students and staff.
- Identified individual health care needs with medical or behavioral health referrals for those having acute, chronic, communicable illness, or mental health concerns to local healthcare providers.
- Developed pathways for communication within the local community which promote opportunity to collaborate with public health, medical and behavioral health providers.
- Coordinated and delivered health-related findings and made recommendations for modifications of student's educational program.
- Ensured school health program policies and procedures were implemented as an integral part of the total education program.
- Responsible for case management of students with specialized health care needs; promoted student independence by establishing patient care goals; educate and counsel students and families, reinforcing the understanding of disease, medications, self-advocacy and self-care skills.
- Developed Individual Health Care Plans for students with identified health concerns or disabilities.
- Performed behavioral health assessment and crisis intervention services.
- Designed and facilitated culturally-based awareness educational activities, with emphasis on health education and utilization of community and school resources to promote an overall healthy lifestyle for students, staff and families.
- Performed specialized healthcare interventions for community population as prescribed by medical provider.
- Conducted interviews with students and parents, utilizing therapeutic communication skills and effective interviewing techniques to elicit pertinent information with regard to at-risk activities, medical, psychological health, physical and social needs.
- Assessed and evaluated individual growth and development, as well as mental and physical abilities.
- Tracked and analyzed student and staff immunization program.
- Protected students and employees by implementing and managing public health policies utilizing infection-control protocols; managed medication administration, storage procedures and controlled substance regulations.
- Conducted educational workshops related to work environment safety regulations, infection control principles and techniques ensuring a safe-working environment.
- Identified pediatric and adolescent health concerns; collaborate with community medical staff for early diagnosis and treatment.
- Evaluated and tracked communicable diseases.
- Conducted health-related classroom instruction as related to sexually transmitted infections and child abuse prevention.
- Active participant with special education team for students with disabilities; advocating and ensuring quality of care, legal and safety issues are met.
Program Manager
U.S. Department of Defense Education Activity
RAF Daws Hill, United Kingdom
10.2004 - 08.2007
- Managed health care services program within an adolescent boarding school.
- Performed comprehensive medical and behavioral health nursing assessment and history to plan, provide and direct nursing care across the continuum of care.
- Provided patient education, and administered medications via various routes.
- Developed and implemented an innovative teaching program for patients requiring special approaches based upon level of learning ability.
- Communicated progress and/or changes to the patient, family and members of the off-site health care team.
- Developed and presented classes related to self-care, medical and mental health wellness to enhance patient knowledge base.
- Liaison with medical and behavioral health providers and non-medical personnel, from U.S. Navy, U.S. Air Force and United Kingdom health services system, to oversee the management and tracking of patient health care and special education needs.
- Maintained resource directory of civilian and military health care, behavioral health and special education providers.
- Responsible for interpreting clinical data, analyzing and filing of insurance documents for appropriate reimbursement.
- Conducted interviews with students and parents, utilizing therapeutic communication skills and effective interviewing techniques to elicit pertinent information with regard to at-risk activities, medical, behavioral health, physical and social needs.
- Performed assessments for strengths and weaknesses of mental and physical abilities.
- Provided professional guidance to educational staff in teaching students appropriate discipline and re-directing when inappropriate behaviors.
- Prepared comprehensive reports and findings, as well as other documentation with regard to student/parent/provider interactions.
- Conducted educational workshops.
Nursing Education Coordinator
Kaplan
London, United Kingdom
10.2005 - 05.2006
- Conducted workshops and seminars focused on NCLEX review for International nurses interested in obtaining U.S. nursing licensure and immigration to United States.
- Provided legal guidelines on VISA and immigration requirements.
- Coordinated forums which prepared and educated International nurses on the legalities and process of obtaining U.S. nursing licensure.
Community Health Nurse (Family Advocacy)
U.S. Department of Air Force
Mountain Home Air Force Base, ID
04.2003 - 10.2004
- Managed New Parent Support Program (NPSP) through Family Advocacy.
- Independently provided highly specialized primary, secondary and tertiary intervention services related to parenting through home, hospital/clinic, office and telephone contact to active duty military personnel and their families.
- Collaborated with military and civilian agencies to ensure social service programs and other related services were provided which ensured continuity of care for clients and promotion of positive community relationships.
- Served as liaison and expert consultant to military and civilian law enforcement agencies with respect to parenting knowledge, as well as to community referral agencies, acting as a conduit for NPSP services.
- Provided overall direction and administrative management of health care and mental health referral assistance to locally assigned military and relocating families.
- Provided workshop education and presentations to families, professionals and paraprofessionals on the effects of parenting skills and family maltreatment.
- Conducted formal/informal community assessments to determine needs and availability of resources.
- Conduct interviews with clients utilizing therapeutic communication skills and effective interviewing techniques to elicit pertinent information with regard to at-risk activities and actions.
- Performed assessments for strengths and weaknesses of mental and physical abilities using standard screening instrument.
- Developed and managed goal-driven intervention plans for at-risk parents; goals were set utilizing information gleaned by use of screening instrument and clinical assessment through collaboration with the family.
- Provided data collection and analysis information crucial to recognition of the medical impact of child and sexual abuse.
- Conducted pre and post case-management assessments to measure program effectiveness.
- Initiated referrals to military and civilian law enforcement agencies in cases where possible violations had occurred.
- Determined appropriate services for atypical high-risk family situations by applying knowledge of research principles.
- Observations and assessments provided to Family Advocacy Committee, Family Maltreatment Case Management and Exceptional Family Member Program Case Management teams.
- Completed Sexual Assault Nurse Examiner course.
- Encouraged and implemented the attendance of local military and civilian law enforcement at sexual assault conference to promote awareness of sexual assault within the local community.
Health Services Administrator
South Idaho Correctional Institution/Prison Health Services
Kuna, ID
09.2002 - 04.2003
- Administrative management of four correctional health services system, providing inpatient and outpatient medical and psychiatric care to approximately 900 confined inmates.
- Oversaw the recruitment and hiring of professional and paraprofessional healthcare staff; specialized medical and behavioral health providers, physician assistants, registered nurses, medical technicians and office support staff.
- Performed comprehensive medical and behavioral health nursing assessments and history to plan, provide and direct nursing care across the continuum of care.
- Utilized and instructed others in the use of single and specialized equipment as appropriate to clinical area.
- Developed and implemented an innovative teaching program for patients requiring special approaches uniquely related to patient psychiatric, medical or security status.
- Communicated progress and/or changes to the patient and members of the health care team.
- Developed and presented classes related to medical and psychiatric/behavioral health to enhance the knowledge base of peers and subordinates.
- Administered medications by various routes and conducted phlebotomy procedures.
- Ensured medical facilities operated within annual operating budget.
- Facilitated the transfer of patients between correctional setting, inpatient, acute care services and specialized services.
- Initiated and monitored hiring of contract medical and psychiatric providers outside prison facility.
- Maintained financial integrity of facility by monitoring the billing practices of contract providers; utilized appropriate diagnostic codes and review of medical records for verification and appropriateness of services rendered in comparison to services billed.
- Provided reimbursement authorization upon verification of claim validity.
- Responsible for payroll preparation; ensuring accuracy and prompt payment of staff.
- Monitored employee performance; prepared employee evaluations and provided quality performance feedback.
- Ensured employees adhered to work environment safety regulations (OSHA), infection control principles and techniques ensuring a safe-working environment.
- Monitored and maintained employee health files; tracked occurrence of infectious diseases, employee health physicals and drug testing results.
- Responsible for adherence to policy and operation manuals; ensuring current information was accessible, as well as providing written changes.
- Developed and implemented disaster preparedness exercises on a regular basis utilizing medical and correctional staff as recommended by National Commission of Correctional Health Care.
Nurse Manager
South Boise Women's Correctional Center/Prison Health Services
Kuna, ID
03.2002 - 09.2002
- Patient care focused on incarcerated female patient population which was divided between those requiring inpatient care, as well as those who were seen on an outpatient basis.
- Conducted comprehensive nursing care, patient education, administered medications by various routes and phlebotomy procedures.
- Provided care based upon comprehensive behavioral health nursing assessment and history in order to plan, provide and direct nursing care across the continuum of care.
- Facilitated the safe transfer of patients between correctional setting and community inpatient acute care services or other referral services.
- Collaborated with specialized medical and psychiatric providers, as well as correctional security staff.
- Utilized and instructed others in the use of single and specialized equipment as appropriate to clinical area.
- Developed and implemented an innovative teaching program for patients requiring special approaches based upon individual patient medical or security needs.
- Communicated progress and/or changes to the patient and other members of the health care team.
- Developed and implemented classes related to self-care, health awareness, safety, as well as psychiatric/behavioral health nursing to enhance the knowledge base of patients, peers and subordinates.
- Responsible for ensuring security of medications and medical supplies within the medical facility.
- Performed administrative and supervisory duties of professional and paraprofessional staff; prepared, reviewed and counseled staff as related to performance evaluations.
- Collaborated with correctional staff, professional providers, as well as ensured respect and dignity of incarcerated female residents.
- Maintained awareness at all times of surroundings and importance of safety and therapeutic communication.
Nurse Manager
Three Springs of Mountain Home
Mountain Home, ID
11.2001 - 03.2002
- Independently responsible for performing nursing health care services at residential treatment facility housing adjudicated male sex offenders.
- Acted as liaison between incarceration facility and Idaho State Department of Juvenile Corrections.
- Provided comprehensive nursing care to patients, provided patient education, performed phlebotomy procedures and administered medication through a variety of routes.
- Performed comprehensive medical and behavioral health nursing assessment and history to plan, provide and direct nursing care across the continuum of care.
- Monitored/scheduled resident psychiatric testing and status, managed and documented information pertaining to current medical/psychiatric care.
- Collaborated with off-site contract psychiatrist to appropriately and safely administer prescribed medications.
- Ensured compliance of patient health care with governing medical authority for Idaho Department of Juvenile Corrections.
- Scheduled/coordinated weekly clinics with off-site family medical providers.
- Collaborated with physician in prioritizing resident medical and behavioral health concerns.
- Maintained and monitored facility employee health files; TB tests, employee health physicals and drug testing results.
- Coordinated contract negotiations between pharmacy and contract medical, psychiatric and other specialized health care providers.
- Validated accuracy and appropriateness of funds being billed for reimbursement.
- Served as member of Quality Assurance Committee, Safety Team, Executive Management Team and Resident Meal Planning Team.
Registered Nurse
St. Luke's Health System
Boise, ID
06.2001 - 11.2001
- Provided comprehensive nursing care to preterm and active laboring patients; provided patient education, and administered medications via various routes.
- Promoted the patient and family through nursing support during the labor process.
- Monitored fetal heart rate and patient vital signs.
- Measured the strength and timing of contractions; communication maintained with medical provider.
- Administered medications and performed diagnostic tests.
- Consulted with physicians and other members of the health care team.
- Assisted and monitored medically induced labor process.
- Coached patient and family during the infant delivery process.
- Identified and assisted with labor and delivery complications.
- Provided nursing support and assistance during Cesarean sections.
- Monitored and performed tests on newborns.
- Nursing support provided to families suffering grief and loss.
- Provided post-partum education and support to mothers, fathers and families.
- Performed phlebotomy procedures.
- Performed electronic documentation of patient care.
Education
Master of Science - Nursing
Michigan State University
East Lansing, MI05.2011
Bachelors Degree - Bachelor of Science Nursing
Boise State University
Boise, ID05.2002
Associate's Degree - Associate of Science Nursing
Boise State University
Boise, ID05.2001
Associates Degree - General Curriculum
University of Maryland, Asia Division
Okinawa, Japan05.1996
Skills
- Medication monitoring
- Case evaluation
- Relationship building
- Care coordination
- Patient counseling
- Resource management
- Community resource referrals
- Referral generation
- Teamwork
- Critical thinking
- Effective communication
Affiliations
Sigma Theta Tau International Nursing Honor Society, 2003
Timeline
Nurse Case Manager
Defense Health Agency
06.2024 - Current
Public Health Nurse
Defense Health Agency
01.2022 - 06.2024
Retirement Post-COVID
N/A
10.2020 - 01.2022
Community Health Nurse
Indian Health Services
09.2019 - 09.2020
Community Health Nurse
Indian Health Services
08.2018 - 09.2019
Program Manager
U.S. Department of Defense Education Activity
08.2007 - 08.2018
Nursing Education Coordinator
Kaplan
10.2005 - 05.2006
Program Manager
U.S. Department of Defense Education Activity
10.2004 - 08.2007
Community Health Nurse (Family Advocacy)
U.S. Department of Air Force
04.2003 - 10.2004
Health Services Administrator
South Idaho Correctional Institution/Prison Health Services
09.2002 - 04.2003
Nurse Manager
South Boise Women's Correctional Center/Prison Health Services
03.2002 - 09.2002
Nurse Manager
Three Springs of Mountain Home
11.2001 - 03.2002
Registered Nurse
St. Luke's Health System
06.2001 - 11.2001
Associate's Degree - Associate of Science Nursing
Boise State University
Master of Science - Nursing
Michigan State University
Bachelors Degree - Bachelor of Science Nursing
Boise State University
Associates Degree - General Curriculum
University of Maryland, Asia Division
Continuing Education
- Ashland University, Ashland, OH, Professional Studies, 2018-05-01, 6 Semester Hours
- University of San Diego, San Diego, CA, Professional Studies/ Continuing Education, 2016-11-01, 12 Semester Hours
- San Diego State University, San Diego, CA, Professional Studies, 2015-05-01, 2 Semester Hours
Job Related Training Awards
- Monetary Performance Award, Indian Health Services, 2020-07-01
- Public Health COVID-19 Detail to Hualapai Nation, 2020-04-01 to 2020-06-01
- Vermont Nurses in Partnership; Preceptor Development: Support for Clinical Learning, 2020-03-01
- Vermont Nurses in Partnership; Clearly defined Expectations: Competency forms and coaching plans, 2020-03-01
- Vermont Nurses in Partnership; Customizing Evidence-Based Preceptor Instruction and Support Systems, 2020-03-01
- Special Detail to Hualapai Nation, 2020-02-01
- National Highway Traffic Safety Administration: Child Passenger Safety Training Program; Technician Certification, 2020-01-01
- Public Health Nurses Association Annual Conference; Group Presentor; Rocky Mountain Fever; Atlanta, Georgia, 2019-04-01
- Public Health Nurse Ready; University at Albany: Center for Public Health Continuing Education; Certificate, 2018-05-01
- Sexual Assault Nurse Examiner course; University of Idaho, 2004-01-01
- Selected as DoDEA/Europe School Nurse of the Year; School Nurses Association; Washington D.C, 2006-04-01
- Selected as Student Intern; Labor & Delivery; St. Luke's Regional Hospital, 2000-05-01
Professional Recommendations
Provided Upon Request