Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Lisa Mazzole

Syracuse,NY

Summary

With over 25 years of extensive customer service experience, I have honed my skills across various roles, including pharmacy technician, teacher's assistant/bus monitor, and customer service representative at multiple renowned pharmacies. My career demonstrates a strong commitment to providing exceptional service, ensuring customer satisfaction, and maintaining efficient and accurate operations.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Strong knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Licensed Pharmacy Technician

CVS Pharmacy
03.2020 - 02.2024
  • Bolstered patient adherence to medication regimens through effective communication of dosage schedules, refill reminders, and follow-up consultations.
  • Improved customer satisfaction by providing friendly and knowledgeable assistance in selecting over-the-counter medications.
  • Assisted in reducing medication errors through meticulous attention to detail when labeling prescription bottles.
  • Expedited prescription refills by promptly contacting healthcare providers for authorization, ensuring medication continuity for patients.
  • Delivered exceptional customer service by addressing patient inquiries in a timely and professional manner, fostering lasting relationships with clientele.
  • Maintained a clean and organized workspace that promoted efficiency while prioritizing patient confidentiality requirements per HIPAA guidelines.

Teacher's Assistant/Special Needs Bus Monitor

WestHill School District
09.2018 - 06.2022
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
  • Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
  • Conducted ongoing professional development in educational technology, keeping teaching approach current and effective.

Customer Service Representative/Medical Receptionist

Retina-Vitreous Surgeons
07.2008 - 08.2018
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Personal Assistant to the General Manager

Coldwell Banker Prime Properties, Central New York
05.2006 - 05.2008
  • Facilitated successful project execution by coordinating resources, deadlines, and milestones for the General Manager''s approval.
  • Expedited decision-making processes with thorough research and analysis on various projects.
  • Negotiated favorable contract terms with external providers which resulted in cost savings for the company.
  • Developed strong relationships with clients, vendors, and team members to facilitate smooth operations.
  • Ensured timely delivery of reports, presentations, and proposals to support informed decision-making processes.
  • Increased meeting productivity by preparing agendas and taking minutes during discussions.
  • Improved office organization through maintaining filing systems and updating contact databases.
  • Collaborated with cross-functional teams to provide comprehensive administrative support for company-wide initiatives.
  • Leveraged advanced technical skills to develop custom tools that streamlined daily tasks for both the General Manager and other team members.

Customer Service Representative/Pharmacy Technician

Eckerd Pharmacy, Wegmans Pharmacy, & Kinney Drugs
02.1998 - 10.2004
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.

Education

High School Diploma -

Bishop Ludden
Syracuse, NY
06-2000

Skills

  • HIPAA compliance
  • Dosage form preparation
  • Patient counseling
  • Pharmacy law compliance
  • Pharmaceutical calculations
  • Medication dispensing
  • Labeling accuracy
  • Insurance verification
  • Insurance billing

Accomplishments

  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Cashier - Achieved highest Number of new credit accounts opened within one-month period.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • 283 certifications in various areas

Certification

  • ACE - Adobe Certified Expert, Photoshop
  • Help Desk
  • Microsoft Excel, Microsoft programs
  • Leadership Certification
  • Communication Certifcation

Timeline

Licensed Pharmacy Technician

CVS Pharmacy
03.2020 - 02.2024

Teacher's Assistant/Special Needs Bus Monitor

WestHill School District
09.2018 - 06.2022

Customer Service Representative/Medical Receptionist

Retina-Vitreous Surgeons
07.2008 - 08.2018

Personal Assistant to the General Manager

Coldwell Banker Prime Properties, Central New York
05.2006 - 05.2008

Customer Service Representative/Pharmacy Technician

Eckerd Pharmacy, Wegmans Pharmacy, & Kinney Drugs
02.1998 - 10.2004

High School Diploma -

Bishop Ludden

Similar Profiles

CREATE PROFILE
Lisa Mazzole