Lisa M. Ball
Brooksville,FL
Summary
Dynamic leader with a proven track record adept in regulatory compliance and team development. Spearheaded coding operations, enhancing revenue by over $1M and reducing backlogs significantly. Skilled in EHR system training and mentoring, I excel in transforming challenges into measurable successes, demonstrating exceptional operational management and coaching abilities.
Overview
23
23
years of professional experience
3
3
Certification
Work History
Manager of Coding Operations
Harmony Cares
10.2022 - Current
- Managed coding operations for a nationwide team of 29 professionals across domestic and vendor HCC specialists.
- Provided expert feedback on documentation procedures for enhanced accuracy.
- Optimized review initiatives, reducing delay from over 60 days to just 14 days.
- Streamlined denial management by identifying process improvements, cutting backlog from over 180 days to under 30 days.
- Created detailed training materials to support workflow implementation.
- Led Clinician Attestation program implementation.
- Addresses compliance gaps by facilitating team-driven solutions aligned with operational standards.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Enhanced team output through targeted coaching and assessments.
Director of Production Coding, Central Region
US Anesthesia Partners
Dallas, TX
01.2018 - 04.2022
- Directed regional coding initiatives in Texas and Oklahoma, contributing significantly to organizational income.
- Led a remote team consisting of 5 regional managers, supervisors, 50 anesthesia coders, and specialty coders.
- Facilitated team efforts in creating processes to measure and analyze production metrics.
- Provided monthly and quarterly updates on KPIs and critical focus areas to enhance collaboration.
- Led integration of regional practices into USAP coding production through comprehensive staffing strategy and tailored systems training.
- Led initiatives aimed at advancing leadership skills through targeted educational efforts for a team exceeding 50.
Director of Coding & Compliance
BEACON MEDICAL GROUP
South Bend, IN
01.2017 - 01.2018
- Managed strategic coding projects focused on balancing regulatory adherence with revenue growth opportunities.
- Developed policies ensuring comprehensive compliance support.
- Implemented a full restructuring strategy for coding workflows and associated tasks
- Enhanced documentation adherence leading to over $800K revenue growth within six months.
- Formulated strategies supporting better coding standards for a network of more than 350 APCs and clinicians.
- Led coding and documentation improvement initiatives resulting in enhanced revenue of over $1M.
- Directed leadership development efforts to improve knowledge among more than 50 coders and 350+ clinicians.
- Led educational programs in HCC coding, enhancing diagnosis accuracy and reporting.
- Functioned as company SME in coding and compliance for large-scale EMR implementation.
Manager of Coding & Medical Records
Beacon Medical Group
South Bend, IN
01.2012 - 01.2017
- Led and mentored a talented coding team of 120 staff across multiple practice locations, including 48 coders, 15 centralized coders, 33 specialty coders, 20 medical records staff, and four coding auditors
- Evaluated and audited the accuracy of professional fee coding for a large cohort, totaling over 400 physicians and APCs.
- Advanced to departmental management position after a track record of exceptional performance in 2013.
- Designed comprehensive auditing process for more than 400 medical specialists.
- Designed comprehensive educational initiatives targeting documentation standards for a network of healthcare professionals.
- Carried out a variety of compliance initiatives in accordance with DHHS and OIG directives.
- Delivered compliance and operational insights tailored for senior management.
- Facilitated comprehensive education sessions regarding privacy regulations for diversified healthcare settings.
- Coordinated efforts to ensure timely development of a secure and regulatory-compliant patient portal.
- Led group-wide training initiatives to ensure compliance successful implementation and change to ICD-10 CM codes.
Certified Coder
Riverpointe Surgery Center
Elkhart, IN
01.2005 - 01.2012
Reimbursement Specialist
SOUTH BEND CLINIC
South Bend, IN
01.2002 - 01.2005
Education
Bachelor of Science - Healthcare Business Administration
Davenport University
03.2025
Healthcare Business Administration Studies -
Ivy Tech Community College
General Studies -
Indiana University SB
CPMA, CPC-I, CPC Certifications -
American Academy of Profession Coders
Certified ICD-10 Educator -
AIHA
Skills
- Regulatory Compliance Oversight
- Coding Standards Compliance
- Team Development Strategies
- Coaching and mentoring
- EHR System Training
- Microsoft Office Suite
- Operations management
- Change management
- Policy implementation
- Regulatory compliance
- Trend analysis
- Policy and procedure development
Affiliations
- Member, National Association of Medical Auditors
- Member, FirstCoast-Medicare Provider Outreach & Education Advisory Group
- Former Vice President and Education Officer, AAPC – South Bend Chapter
Honors And Awards
- AAPC Coder of the Year, 2016
- Published Author, AAPC Healthcare Business Monthly Publication
Certification
- AAPC Certified Coder/Instructor, CPC, CPC-I
- AAPC Certified Medical Auditor, CPMA
Timeline
Manager of Coding Operations
Harmony Cares
10.2022 - Current
Director of Production Coding, Central Region
US Anesthesia Partners
01.2018 - 04.2022
Director of Coding & Compliance
BEACON MEDICAL GROUP
01.2017 - 01.2018
Manager of Coding & Medical Records
Beacon Medical Group
01.2012 - 01.2017
Certified Coder
Riverpointe Surgery Center
01.2005 - 01.2012
Reimbursement Specialist
SOUTH BEND CLINIC
01.2002 - 01.2005
Bachelor of Science - Healthcare Business Administration
Davenport University
Healthcare Business Administration Studies -
Ivy Tech Community College
General Studies -
Indiana University SB
CPMA, CPC-I, CPC Certifications -
American Academy of Profession Coders
Certified ICD-10 Educator -
AIHA
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