Lisa McAnelly
Denison,TX
Summary
Dynamic and compassionate professional with extensive experience in customer service and animal care, notably at Petsmart. Excelled in enhancing customer satisfaction and streamlining operations, achieving notable repeat business through exceptional service and skilled grooming techniques. Proficient in cash management and mentoring, with a proven track record of improving salon efficiency and client relationships.
Overview
22
22
years of professional experience
Work History
Cashier
Goodwill Industries Of Central Oklahoma
01.2022 - 10.2024
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Learned duties for various positions and provided backup at key times.
- Set up new sales displays each week with fresh merchandise.
Professional Pet Stylist
Petsmart
04.2005 - 10.2019
- Streamlined appointment scheduling for increased efficiency and improved client experience.
- Handled customer concerns professionally, working towards swift resolution while maintaining a positive rapport with clients.
- Improved salon workflow through effective time management strategies including multitasking and prioritization of tasks.
- Conducted thorough consultations with pet owners to determine their specific grooming requirements and expectations.
- Educated clients on proper pet care techniques, contributing to healthier animals and happier owners.
- Enhanced customer satisfaction by delivering high-quality grooming services tailored to individual pet needs.
- Developed strong relationships with customers, resulting in repeat business and positive referrals.
- Promoted additional services such as teeth cleaning or nail trimming, resulting in increased revenue for the salon.
- Managed difficult or anxious animals with patience, compassion, and appropriate handling techniques to ensure their comfort during the grooming process.
- Mentored junior stylists, providing guidance on grooming techniques and customer service skills.
- Monitored animals for behavioral problems and signs of health issues.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Veterinary Technician and Pet Stylist
Abilene Animal Hospital
04.2003 - 09.2004
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
Education
GED -
Rancho High School
Las Vegas, NV06-1981
Skills
- Customer service excellence
- Reliability and punctuality
- Cash handling and management
- Cash handling expertise
- Product restocking
- Guest inquiries
- Currency counting
- Training and mentoring
- Multitasking
- Customer Satisfaction
- Verbal Communication
- Merchandise displays
Exceptional customer service
Based on "How to win friends and influence people", my goals are to build long time relationships threw communication and customer service. Everyday is a new day to meet client/ customer needs and make new friends.
Business owner/operator
In 1986 I opened my own pet grooming salon in Pottsboro Tex. Pottsboro was a small up and coming town close to lake Texoma. Many locals and tourists became loyal regular clients. All breeds, large and small were welcome, no one was turned away. My business flourished, in 1991 we, my husband, and I decided to move our family to Abilene Texas. After our move I decided to continue grooming for a veterinarian in Sweetwater Texas. As a contractor, I managed his small grooming salon. While there I trained Three ladies in the art of pet grooming. They all went on to start businesses of their own. One lady a close friend, still grooms in the sweetwater area. in 2003 I expanded my interests and went to work in Abilene as a vet tech. Expanding my animal knowledge and pursuing my passion for pet rescue.
Timeline
Cashier
Goodwill Industries Of Central Oklahoma
01.2022 - 10.2024
Professional Pet Stylist
Petsmart
04.2005 - 10.2019
Veterinary Technician and Pet Stylist
Abilene Animal Hospital
04.2003 - 09.2004
GED -
Rancho High School
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