Lisa McAuley
Bloomington,IN
Summary
Motivated scheduling specialist prepared to apply several years' of experience to support and enhance business operations at established company. Enthusiastic about making a positive impact using strong communication and organizational abilities.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Scheduling Specialist
Indiana University, College of Arts & Science
01.2022 - Current
- Developed and maintained employee schedules to ensure proper coverage of shifts
- Created daily, weekly, and monthly reports for management staff
- Conducted IU system, like SIS, Administration Center, CARMin Documents, Data Entry, etc..
- Oversaw the preparation of weekly work schedules for seasonal staff members
- Created new accounts and updated existing accounts with most current details
- Coordinated and scheduled appointments, ensuring efficient and timely organization of all events
- Gave out knowledgeable details regarding business offerings and procedures
- Greeted customers, answered general questions and directed to appropriate locations
- Greeted visitors entering establishment to determine nature and purpose of visit
- Protected clients' rights by maintaining confidentiality of personal and financial information
- Maintained client accounts by obtaining, recording and updating personal and financial information
- Maintained business office inventory and equipment by checking stock for needed supplies
- Coordinated pick-up and delivery of express mail services
Custodian
Indiana University
01.2017 - 01.2022
- Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately
- Replacing light bulbs and repairing or replacing faulty electrical outlets; performing minor plumbing repairs such as unclogging toilets
- Cleaning windows, mirrors, walls, and ceilings; dusting furniture and wiping down surfaces
- Stocking restrooms with necessary paper products such as toilet paper and paper towels; replenishing soap dispensers when needed
- Disinfecting high-touch areas including doorknobs, handrails on stairs, escalators., elevator buttons
- Adhering strictly to health and safety regulations while performing duties
- Maintaining an organized storage area for custodial supplies and equipment; ordering additional items when needed
- Recycling materials whenever possible in accordance with company policy and local disposal regulations
- Vacuumed floors and dusted furniture to maintain organized, professional appearance
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses
- Wet and spot mopped to clean floors and other surfaces in public corridors
- Moved equipment and furniture to thoroughly clean space
- Notified building managers about needed repairs to maintain public safety
Housekeeping Manager
Four Winds Resort & Inn
01.2013 - 01.2016
- Developed and implemented housekeeping policies and procedures to ensure efficient operations
- Supervised, trained, evaluated and scheduled staff of 20 housekeepers daily
- Resolved customer complaints in a timely manner
- Ensured compliance with safety regulations and health codes
- Maintained accurate records of supplies and equipment inventory
- Conducted regular meetings with housekeeping staff to discuss performance issues
- Ordered cleaning supplies, linens, chemicals, amenities
- As needed
- Implemented cost-saving measures to reduce operating expenses
- Monitored employees' work hours to ensure proper staffing levels were maintained at all times
- Analyzed reports on room occupancy rates, guest feedbacks and other relevant data to identify potential problems or areas of improvement
- Reviewed existing contracts with vendors supplying linen, uniforms, chemicals, amenities
- Supervised and supported housekeeping personnel to maximize quality of service and performance
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs
- Collaborated with front desk to respond promptly to guest requests and promote positive experience
- Trained, coached and mentored staff on best practices and protocols to secure smooth new program adoption
- Stocked room attendant carts with supplies to keep carts organized and clean
- Managed team of employees, daily progress reports and overall project planning
Education
Associate of Science - Management Science
Post University
Waterbury, CT12.2022
Skills
- Professional telephone demeanor
- Record keeping understanding
- Deadline Adherence
- Workflow Optimization
- Documentation abilities
- Schedule management expertise
- Documentation
- Customer relations
- Meeting scheduling
- Calendar management
- Schedule verification
- Data entry
Certification
I have a certificate in BioManufacturing
References
References available upon request.
Activities
- I like to Bake cakes and cupcakes for parties, Anniversaries, etc...
- I also like to build doll houses to sell.
Timeline
Scheduling Specialist
Indiana University, College of Arts & Science
01.2022 - Current
Custodian
Indiana University
01.2017 - 01.2022
Housekeeping Manager
Four Winds Resort & Inn
01.2013 - 01.2016
I have a certificate in BioManufacturing
Associate of Science - Management Science
Post University
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