Lisa McCall
Brooklyn
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure School Aide position. Friendly individual adheres to safety protocols and offers task prioritization and organizational skills. Dependable candidate with the willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Housekeeper
Selfhelp Community Services
07.2017 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Front Office Manager
(DYCD)Brooklyn Community Services
07.2016 - 01.2017
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees through day-to-day work and complex problems.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Acted as point of contact for vendor collaboration for contracted services.
- Completed monthly and quarterly [Type] reports for senior management.
- Encouraged and mentored employees to boost performance and remove process inefficiencies.
Job Readiness Coordinator/Case Manager
East New York Development Corp.
04.2004 - 06.2010
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Monitored program performance and outcomes for successful delivery of services.
- Researched best practices and developed strategies to improve program outcomes.
- Monitored student progress and implemented intervention strategies to support student success.
- Communicated with parents to encourage active parental participation in education.
- Kept school in full compliance with established policies, legal requirements and student safety standards.
- Monitored and evaluated educational programs to maintain high-quality performance objectives and standards.
- Maintained school focus on learning by enforcing rules related to academics, student discipline and class attendance.
- Proven record of developing and implementing school policies to ensure compliance with state and federal regulations.
Education
No Degree - Human Resources Development
Medgar Evers Community College
Brooklyn, NYTimeline
Housekeeper
Selfhelp Community Services
07.2017 - Current
Front Office Manager
(DYCD)Brooklyn Community Services
07.2016 - 01.2017
Job Readiness Coordinator/Case Manager
East New York Development Corp.
04.2004 - 06.2010
No Degree - Human Resources Development
Medgar Evers Community College
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