Lisa McCall
Webster,NY
Summary
Compassionate, professional, and dependable Veterinary Receptionist with strong skills in customer service, record keeping, and appointment scheduling. Seeking a flexible position that values these abilities while exploring an exciting career change.
Overview
26
26
years of professional experience
Work History
Veterinary Office Manager
Mission Veterinary Partners/Laurelton Bayside
09.2019 - Current
- Promoted a positive work environment by addressing employee concerns promptly and fostering open communication among team members.
- Increased practice revenue by optimizing appointment scheduling and maximizing clinic capacity utilization.
- Oversaw financial operations, including budgeting, payroll processing, and monthly reporting for the practice.
- Managed inventory effectively, reducing waste and ensuring availability of essential supplies for veterinary procedures.
- Monitored industry trends staying up-to-date with best practices in veterinary medicine administration.
- Assisted with recruiting efforts to attract qualified candidates for open positions within the practice.
- Enhanced communication between veterinarians and clients, ensuring thorough follow-up on patient care.
- Provided exceptional customer service, resolving client concerns professionally and empathetically in all situations.
- Ensured compliance with all state regulations regarding veterinary practices through diligent record-keeping and ongoing staff education initiatives.
- Improved client satisfaction by efficiently managing appointments and providing timely reminders.
- Streamlined office processes for increased efficiency, implementing digital record keeping systems.
- Maintained a clean and organized office space to provide an inviting atmosphere for clients and their pets.
Client Service Representative
Laurelton Bayside Animal Hospital
09.2019 - 09.2023
- Maintaining a professional and courteous demeanor with clients and co workers while handling multiple tasks at once in a fast paced veterinary hospital, with many interruptions.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Transcribed phone messages and relayed to appropriate personnel.
- Managed multi-line phone system and pleasantly greeted clients and patients.
- Maintained current and accurate medical records for patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
Client Service Representative
Suburban Animal Hospital
02.2004 - 09.2019
- Triaged incoming patients to determine treatment needs and urgency of care.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
Legal Secretary
Asandrov Law Office
01.1999 - 05.2006
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
- Organized files for court proceedings.
- Obtained signatures from attorneys for legal documents.
- Received and placed telephone calls to clients and prospective clients.
Education
High School Diploma -
Webster Thomas
Webster, NYMonroe Community College
Rochester, NYSkills
- Medical office administration
- Customer interaction
- Telephone etiquette
- Medical Records Management
- Electronic Medical Records
- Payment collection
- Office Administration
- Patient Triage
- Appointment Scheduling
- Veterinary Practice Management
- Recruitment and hiring
- Medical terminology knowledge
- Records Management
- Teamwork and Collaboration
- Customer Service
- Reliability
- Organizational Skills
- Staff Management
- Staff Training
Timeline
Veterinary Office Manager
Mission Veterinary Partners/Laurelton Bayside
09.2019 - Current
Client Service Representative
Laurelton Bayside Animal Hospital
09.2019 - 09.2023
Client Service Representative
Suburban Animal Hospital
02.2004 - 09.2019
Legal Secretary
Asandrov Law Office
01.1999 - 05.2006
High School Diploma -
Webster Thomas
Monroe Community College
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