Hi, I’m
Lisa McCawley
Louisville,KY
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
9
years of professional experience
Work History
Coverall Janitorial ServicesLouisville, KY
Franchise Advisor
06.2023 - Current
Job overview
- Resolved customer complaints quickly and efficiently while maintaining a positive relationship.
- Served as contact person and source of information to maintain good communication between Franchise Business Owners and clients.
- Resolved customer complaints in a timely manner.
- Trained new Franchise Business Owners on company policies and procedures related to customer service.
- Organized and scheduled on-site and off-site trainings for Franchise Business Owners.
- Maintained accurate records of all trainings conducted.
- Managed training calendars to inform participants of upcoming training session topics and dates.
- Organized handbook and course documentation for participants.
- Collaborated with senior and department leaders to develop and implement workforce plans
Norton HealthcareLouisville, KY
Referral Coordinator
01.2022 - 06.2023
Job overview
- Managed incoming calls to schedule appointments and answer questions.
- Processed patient referrals and insurance verifications.
- Advised patients on the best options for their particular situation.
- Utilized computer applications to manage daily tasks efficiently.
- Coordinated with physicians' offices regarding referral requests.
- Maintained positive working relationship with fellow staff and management.
Norton HealthcareLouisville, KY
Receptionist
03.2015 - 02.2022
Job overview
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Education
Waggener High SchoolLouisville, KY
High School Diploma
05.1991
Skills
- Records Maintenance
- Decision-Making
- Confidential Services
- Attention to Detail
- Verbal and Written Communication
- Payment Collection
- Appointment Setting
- Telephone Etiquette
- Appointment Scheduling
- Patient Relations
- Patient Scheduling
- Front Desk Operations
- Workflow Optimization
- Insurance Verification
- Administrative Support
- Medical Terminology
- HIPAA Compliance
Timeline
Franchise Advisor
Coverall Janitorial Services
06.2023 - Current
Referral Coordinator
Norton Healthcare
01.2022 - 06.2023
Receptionist
Norton Healthcare
03.2015 - 02.2022
Waggener High School
High School Diploma