Lisa McClernon
Wake Forest,NC
Summary
Dedicated professional with over 16 years of experience in corporate, retail, and hospitality industries. Strong background in customer interactions and service solutions, ensuring customer satisfaction and loyalty through effective conflict resolution, communication, and problem-solving skills. Adaptable team collaborator focused on achieving results through efficient and empathetic service, consistently meeting customer and organizational goals with a proactive approach. Data management professional known for maintaining high standards in data accuracy and organization. Collaborative and adaptable, ensuring seamless team operations and goal achievement. Proficient in fast typing, attention to detail, and office software proficiency.
Overview
20
20
years of professional experience
Work History
Tow Manager
Ronnie White's Towing
11.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
Data Entry/Accounting/Customer Service
CS Medical
01.2020 - Current
- Provide back-up to Order Entry
- Proof purchase orders for Order Entry, then QC for invoicing
- Handle orders and order status calls via telephone, documenting in CRM
- Collection calls and emails for past due account 60 days or higher
- Investigations into tax exemption, freight issues, etc
- To reconcile customer balances
- Provide timely notification to customer to ensure filter change and extended warranty and service contract options per the company recommendation
- Communication will be verbal and written
- Maintain all customer contact details within company CRM package, while maintaining accuracy and updating information as needed
- Inform and communicate with customers about companion products that might be beneficial
Resource Coordinator
Go 2 Staffing
05.2017 - 12.2018
- Company Overview: (Program Closed)
- Record and submit attendance records/verify payroll numbers for HR every shift for temporary employees
- Act as liaison between temporary employees and Revlon employees and upper management for Go2
- Document and report absence requests, transfer requests, employee coaching & training
- Fill in as office staff to recruit new temporary employees and support additional office staff
- Assist Office staff in running background checks, drug tests, facility tours and database management
- Assisted Revlon manager in line operation and employee assignments to complete shift goals
- (Program Closed)
Accountant (part-time 4 hrs per month)
White Street Computer Repair
02.2013 - 10.2017
- Company Overview: (Closed)
- Manage and reconcile all bookkeeping functions for the store
- Implemented a computerized bookkeeping system which created a more accurate and efficient record keeping methodology
- (Closed)
Office Manager/Staff Accountant/Payroll Manager
Padgett Business Services
03.2015 - 04.2017
- Maintain and manage all aspects of the office
- Handle all inbound & most outbound calls, digital filing, and all mail correspondence
- Responsible for over 30 monthly clients, including all bookkeeping functions, document pulls, Sales & Use Calculations, payments, receivables, and coding through QuickBooks and XERO
- Run Payroll for up to 34 clients on a weekly to monthly basis; use ADP, GUSTO, and Creative Solutions software
- Provide HR support for employees including ADP Training, writing job descriptions, and creating policies & procedures for Employee Handbooks
- Process all accounts receivables; set up payment plans when needed
- Maintain and update client database
- Provide HR support for clients including ADP Training, writing job descriptions, and creating policies & procedures for Employee Handbooks
Store Manager
Dollar General
01.2009 - 01.2013
- Responsible for all aspects of store operations including Cash Management, Inventory Control, Loss Prevention, and Staffing
- Consistently maintained highest levels of customer and employee satisfaction during entire tenure
Receptionist, Accounting & File Clerk
Kelly Services, Accounting Principles
01.2005 - 01.2009
- Responsible for organizing, maintaining and transporting patients medical records
- Phones and visitor greeting, mail distribution general office tasks
- Assisted CFO to Year end reconciliation and billing of all clients
Education
AS - Business Administration
Vance Granville Community College
Associate of Applied Science - Marketing
Wake Technical Community College
Raleigh, NC05-2026
Skills
- Microsoft Suite
- Thomas Reuter software
- Ultra Tax
- Creative Solutions
- Practice
- ADP Payroll
- Gusto
- Paychex
- Xero
- QuickBooks
- Sage 100
- HubSpot
- Salesforce
- Data Processing
- Alpha/numeric
- 10Key
- Critical thinking
- Complaint handling
- Conflict resolution
- Computer proficiency
- Call center experience
- Payment processing
Timeline
Tow Manager
Ronnie White's Towing
11.2023 - Current
Data Entry/Accounting/Customer Service
CS Medical
01.2020 - Current
Resource Coordinator
Go 2 Staffing
05.2017 - 12.2018
Office Manager/Staff Accountant/Payroll Manager
Padgett Business Services
03.2015 - 04.2017
Accountant (part-time 4 hrs per month)
White Street Computer Repair
02.2013 - 10.2017
Store Manager
Dollar General
01.2009 - 01.2013
Receptionist, Accounting & File Clerk
Kelly Services, Accounting Principles
01.2005 - 01.2009
AS - Business Administration
Vance Granville Community College
Associate of Applied Science - Marketing
Wake Technical Community College
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