Lisa McCoy
Waialua,HI
Summary
Dynamic leader with a proven track record at First Baptist Preschool Of Haleiwa Hawaii, enhancing child development and safety through innovative activity planning and effective classroom organization, resulting in significant improvement in learning assessment outcomes. Skilled in relationship management and administrative support.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Lead Preschool Teacher
First Baptist Preschool Of Haleiwa Hawaii
Waialua, HI
03.2023 - Current
- Organized and maintained a safe learning environment for children, including supervision of indoor and outdoor playtime.
- Assisted in developing lesson plans that incorporated reading, writing, math, science and art into daily activities.
- Provided individualized instruction to each student based on their needs and interests.
- Observed and documented students' growth and development throughout the year.
- Planned and implemented developmentally appropriate activities to meet the physical, emotional, intellectual and social needs of children.
- Encouraged positive behavior through positive reinforcement techniques such as praise and rewards.
- Collaborated with other teachers to plan special events such as field trips or holiday parties.
- Communicated regularly with parents regarding student progress, behavioral issues or any other concerns they may have had about their child's well-being.
- Facilitated parent-teacher conferences when needed in order to discuss student progress or areas needing improvement.
- Monitored classroom supplies inventory levels and ordered new items as needed.
- Provided guidance counseling services when necessary in order to help students resolve conflicts or personal issues.
- Attended professional development workshops to stay current on best practices in early childhood education.
- Integrated music into everyday activities to foster creativity among students.
- Incorporated cultural diversity into lesson plans so students could learn more about different cultures around the world.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Promoted good behaviors by using positive reinforcement methods with children.
- Organized and led activities to promote physical, mental and social development.
- Implemented hands-on, play-based strategies for experiential learning.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Updated daily bulletin board with children's artwork and accomplishments.
- Taught children foundational skills in colors, shapes and letters.
- Enhanced sensory abilities by giving children access to numerous textures and shapes.
- Abided by local regulations and safety protocols.
- Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
- Administered and documented results of student assessments.
- Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
- Developed professional relationships with parents, teachers, directors and therapists.
- Met with parents to discuss child behavior and academic progress.
- Directed and supervised children during field trips and special activities.
- Read stories to children and taught painting, drawing, and crafts.
- Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
- Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
- Participated in workshops, trainings and conferences to improve educational skills.
- Observed children to record development.
- Observed children for signs of illness, injury, emotional disturbance, learning disorders, and speech problems.
- Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
- Identified early signs of emotional and developmental problems in children to bring concerns to parents' attention.
Independent Travel Consultant
Academy Travel
Manahawkin, NJ
05.2017 - Current
- Communicated travel policies to clients and collaborated with preferred vendors to maximize company profit.
- Responded immediately to clients' questions, issues, and complaints and found effective solutions when required.
- Asked open-ended questions to best understand client needs and determine best travel offerings.
- Reserved hotel rooms for business travelers.
- Handled travel arrangements for groups, couples, executives and special needs clients.
- Promoted customer service satisfaction by acknowledging and anticipating client expectations.
- Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Processed credit and debit payments and handled confidential information with discretion.
- Explained benefits of purchasing travel insurance with clients.
- Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
- Mitigated financial discrepancies, accurately collecting customer fees, managing refunds and providing accurate travel documentation.
Vice President
Bering Light Corporation
Unalakleet, AK
02.2011 - Current
- Crafted and monitored internal control systems.
- Determined performance goals and offered tactics for achieving milestones.
- Developed and managed brand identity in new market launches.
- Represented company interests before all relevant parties, including federal agencies, city representatives and regulatory entities.
Missionary
BIMI
Chattanooga, TN
12.2000 - Current
- Applied conflict management and communication skills toward de-escalating local conflicts.
- Spread faith through various evangelistic means, including preaching, Bible readings and group activities.
- Evangelized faith to people by providing individual counseling and leading groups in teaching, song and prayer.
- Supported operations of church.
- Monitored expenses and updated spreadsheets to document and manage finances.
- Met individuals to deliver Bibles, spread word of Christ and lead prayers.
- Kings Kids Club Director
- Sunday School Teacher
Claims Service Analyst
WV Workers Compensation Division
Charleston, WV
10.1995 - 06.2001
- Investigated potentially fraudulent claims with focus on thoroughness, quality and cost control.
- Managed caseload of approximately 200 clients each quarter.
- Reduced loss ratios through fair and prompt processing of claims.
- Analyzed first reports of loss and underlying file material to determine if claim was suspect.
- Improved customer satisfaction by finding creative solutions to problems.
- Obtained all necessary information to complete proper evaluation of injury claims.
- Handled all delegated tasks, including phone inquiries, claim research, payment entry, personal interviews, etc.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Recognized by management for providing exceptional customer service.
Secretary
WV Workers Compensation Division
Charleston, WV
06.1996 - 06.1998
- Received and routed incoming calls and correspondence to promote timely communication.
- Scheduled conferences and associated travel arrangements, including hotel, airfare and ground transportation.
- Completed supply orders and maintained appropriate levels of office supplies.
- Maintained office safety by screening visitors, updating logs and issuing temporary passes.
- Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
- Checked office supplies stock and placed orders to maintain levels.
- Maintained organized filing system of paper and electronic documents.
- Drafted and corrected professional business letters, internal memoranda and less formal email communication.
- Prepared packages for shipment by generating invoices and setting up courier deliveries.
- Revised and maintained master calendar for client appointments.
- Coordinated communications, including taking calls, responding to emails and interfacing with clients.
- Opened, sorted and responded to routine correspondence on behalf of business leaders to facilitate communication and streamline processes.
- Established clear and consistent administrative procedures to minimize errors and avoidable delays.
- Composed, proofread and distributed clean and professional business correspondence and internal team communications.
Administrative Coordinator
Computer Age, Inc
Charlotte, NC
06.1994 - 10.1995
- Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
- Made travel arrangements and reservations for senior managers.
- Assisted with sustainable, scalable administrative operations and project management support.
- Managed and distributed staff contact lists to create lines of communication with partners and co-workers.
- Liaised between employees and upper-level management and effectively resolved any issues.
- Managed administrative processes and prepared key reports and documentation.
- Answered phone calls, provided information to callers and connected callers to appropriate people.
- Organized vacation, sick leave and work-from-home timing for over 50 workers.
- Handled supply purchases and inventory management for office operations and equipment maintenance.
- Automated office operations to manage client correspondence, record tracking and data communications.
Receptionist
WV Workers Compensation Division
Charleston, WV
09.1989 - 05.1994
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Answered and directed incoming calls using multi-line telephone system.
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Prepared packages for deliveries and coordinated timely shipments.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Sorted incoming mail and directed to correct personnel each day.
- Received incoming packages and mail, dispersed parcels and shipped outgoing items.
Education
Associate of Arts - Biblical Studies
Andersonville Theological Seminary
Camilla, GA4 2002
Child Development Associate - Preschool Ages 3-5
Patch Hawaii
Hawaii02-2024
Skills
- Relationship management
- Administrative tasks
- Planning and coordination
- Customer service
- Administrative support
- Problem resolution
- Inventory management
- Learning assessment skills
- Growth portfolios
- Visual supervision
- Creative lesson plans
- Classroom management experience
- Parent Communication
- Social Skills Development
- Language development
- Nutrition education
- Health and safety
- Social skill building
- Classroom Organization
- Child Development
- Activity Planning
- Schedule creation and maintenance
- Conflict resolution techniques
- Child Safety Procedures
- Personal hygiene support
Certification
- CDA - Child Development Associate
- CPR and First Aid
Affiliations
- Crafting
- Archery
- Flutist
- Ice Skating
- Snorkeling
Timeline
Lead Preschool Teacher
First Baptist Preschool Of Haleiwa Hawaii
03.2023 - Current
Independent Travel Consultant
Academy Travel
05.2017 - Current
Vice President
Bering Light Corporation
02.2011 - Current
Missionary
BIMI
12.2000 - Current
Secretary
WV Workers Compensation Division
06.1996 - 06.1998
Claims Service Analyst
WV Workers Compensation Division
10.1995 - 06.2001
Administrative Coordinator
Computer Age, Inc
06.1994 - 10.1995
Receptionist
WV Workers Compensation Division
09.1989 - 05.1994
- CDA - Child Development Associate
- CPR and First Aid
Associate of Arts - Biblical Studies
Andersonville Theological Seminary
Child Development Associate - Preschool Ages 3-5
Patch Hawaii
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