Lisa McCreery
Wall Township,NJ
Summary
Results-driven Inventory Control Specialist with excellent problem-solving, analytical and organizational abilities and strong focus on collaborating with employees to resolve business, customer and vendor issues quickly. Works alone or as part of team to manage high volumes of work in fast-paced environments. Enthusiastic ICS willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills.
Overview
20
20
years of professional experience
Work History
Inventory Control Specialist
ShopRite
09.2022 - Current
- Completed physical inventory counts each month.
- Audited and corrected discrepancies in inventory numbers.
- Completed daily cycle counts to maintain accuracy of records.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Managed inventory control for high-volume warehouses with accurate, timely stock replenishment.
- Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
- Completed stock inventories to identify and address issues negatively impacting controls.
- Used equipment like forklifts and pallet jacks to move inventory.
- Unloaded shipments, reviewed merchandise, and tracked paperwork.
- Built strong vendor relationships for timely goods and materials deliveries.
- Developed and implemented a system to track and monitor incoming, outgoing and on-hand inventory.
- Developed and implemented inventory management strategies for improved stock flow.
- Budgeted and forecasted inventory needs incorporating sales trends and customer demand.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Recorded daily activities for inventory control.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
- Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
- Received new stock and input values into computer system.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Picked and packed order items.
- Followed orders precisely for correct items, sizes and quantities.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Interacted with guests in friendly and knowledgeable way.
Front End Manager
ShopRite
02.2022 - 09.2022
- Monitored cash drawers in 14 checkout stations to verify adequate cash supply.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Oversaw cashier operations, bookkeeping and security.
- Maintained strong customer relations and effective customer service standards.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Motivated employees to perform at peak productivity with morale-boosting programs.
- Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.
- Maintained transaction security by verifying payment cards against identification.
- Confirmed continual compliance with all applicable laws and regulations regarding store operations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained team members in successful strategies to meet operational and sales targets.
Assistant Store Manager
Dollar Tree
06.2020 - 01.2022
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Food Service Manager
Quick Check
02.2004 - 08.2019
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Reviewed and approved employee schedules and timesheets.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Tracked food production levels, meal counts, and supply costs.
- Oversaw training of more than 12 team members.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
Education
High School Diploma -
Indian River High School
Philadelphia, NY06.1992
Skills
- Product Placement
- Shipment Processing
- Computer Tracking
- Shipment Verification
- Corrective Actions
- Organizational Systems
- Inventory and Supply Control
- Creative Solutions
- Storage Procedures
- Order Picking Abilities
- Audit Support
- Cycle Counting
- Paperwork Preparation
- Records Management
- Damaged Merchandise Processing
- Customer Experience
- Reading Comprehension
- Cost Control
- Inventory Monitoring
- Barcode Labeling
- Cash Register Operations
- Handheld Scanners
- Web-Based Communication
- Management
Timeline
Inventory Control Specialist
ShopRite
09.2022 - Current
Front End Manager
ShopRite
02.2022 - 09.2022
Assistant Store Manager
Dollar Tree
06.2020 - 01.2022
Food Service Manager
Quick Check
02.2004 - 08.2019
High School Diploma -
Indian River High School
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