Lisa Mccune
Charleston,WV
Summary
Proven track record in enhancing customer satisfaction and employee retention, notably at State of West Virginia DMV. Skilled in CRM software and complaint handling, I excel in resolving issues and maintaining positive relations. Achieved significant improvements in operational efficiency and customer loyalty through innovative problem-solving and effective communication. I am committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
16
16
years of professional experience
Work History
Customer Service Attendant
WV Restaurant Managment
01.2021 - Current
- Enhanced customer satisfaction by consistently providing prompt and courteous service.
- Resolved customer complaints effectively, ensuring a positive experience and maintaining loyalty.
- Provided support during peak hours, contributing to smooth operations and minimal wait times for customers.
- Served as a mentor for new hires, providing guidance and support in their transition into the Customer Service Attendant role.
Human Resources Associate
State of West Virgina DMV
10.2019 - 06.2021
- Enhanced employee retention by implementing effective onboarding processes and conducting regular follow-up meetings.
- Assisted in maintaining compliance with labor laws, reducing potential risks of fines or lawsuits against the company.
- Entered time for payroll into KRONOS
- Handled sensitive information discreetly while maintaining confidentiality and trust amongst employees.
- Gathered personnel records from employees from each department.
- Coordinated and conducted new hire pre-interviews.
Office Manager/Attendance Clerk
Ben Franklin Career Center
08.2016 - 06.2019
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Accounts Payable Clerk
Kanawha Scales
04.2008 - 01.2012
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Prepared vendor invoices and processed incoming payments.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Maintained good working relationships with vendors and resolved disputes.
- Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
- Demonstrated adaptability during peak workload periods while maintaining high-quality results and meeting tight deadlines.
- Reduced late payment penalties by closely monitoring due dates and managing timely payments.
- Printed a weekly check run of over 150 vendors.
Education
High School Diploma -
South Charleston High
South Charleston, WV06.1992
Skills
- Customer Focus
- Complaint Handling
- CRM Software
- Customer Service
- Problem-solving abilities
- Problem Resolution
- Customer Relations
- Excel
- KRONOS
Timeline
Customer Service Attendant
WV Restaurant Managment
01.2021 - Current
Human Resources Associate
State of West Virgina DMV
10.2019 - 06.2021
Office Manager/Attendance Clerk
Ben Franklin Career Center
08.2016 - 06.2019
Accounts Payable Clerk
Kanawha Scales
04.2008 - 01.2012
High School Diploma -
South Charleston High
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