Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Lisa McDonald

Miami,FL

Summary

Dynamic sales and relationship management professional with expertise in customer advocacy, cloud solutions, and strategic partner engagement. Adept at educating and empowering clients to make informed business decisions, leveraging strong teaching skills to drive sales success. Proven ability to identify opportunities, collaborate with vendors, and present compelling solutions that align with business needs. Experienced in pipeline management, forecasting, and closing opportunities. Passionate about delivering value through effective communication, problem-solving, and consultative selling.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Sr Customer Experience Representative

Ingram Micro
07.2024 - Current
  • Assist partners with their first transaction on the Ingram Micro Xvantage Platform
  • Reach out to potential partners, learn their business and business needs, and relate Ingram Micro value to specific needs of the partner
  • Convey value to win business
  • Understand Cloud IaaS, SaaS, and UCaaS, as well as vendors such as Microsoft, Adobe, and Google
  • Identify sales opportunities and engage appropriate vendor resources to assist in transacting business
  • Manage platform queries through a shared team mailbox
  • Outbound calls resulted in an average of 30 opportunities a month
  • Pipeline and forecasting while managing opportunities
  • Presentations of Ingram Micro Platform and Values
  • Conduct outbound calls, partner meetings and presentations
  • Attend internal and external training

Onboarding and Support Associate

Ingram Micro
02.2022 - 07.2024
  • Assisted Support and Fresh Desk with tickets. Fixing issues for all Platform issues.
  • Brought over $600,000 in leads to The Recruit Team in one quarter while onboarding partners.
  • Received a Sold over $1,000,000 Coin after saving a Partner relationship and assisting with the sale.
  • Have exceeded my goals on the Platform Success Team by always acquiring a larger number of integrations leads and all sales related goals have always been surpassed.
  • Have Completed Cloud Academy, Understand the Cloud Marketplace Platform, As well as Xvantage Platform.
  • Offer demonstrations, and Webinars to Partners and internally to employees at Ingram.
  • Managed a total of 60 new accounts for a 45-day period while Onboarding New Partners each day.
  • Serve as a voice for partners giving feedback and creating tickets on Xvantage so Partners feel heard.
  • Loop in Specialists to assist Partners with questions on specific solutions.
  • Listen to partners, ask questions, learn what their goals are, find the right specialists to assist them in attaining their goals.
  • Proficient on Gainsight, Fresh Desk, Fresh Chat, Cloud Marketplace, Xvantage X4C and X4A

Sales Associate

Bob's Discount Furniture
02.2019 - 12.2021
  • Highly motivated Sales Associate with extensive customer service and sales experience.
  • Outgoing sales professional with proven track record of driving increased sales, improving buying experience.
  • Million-dollar writer.
  • Effectively demonstrate products, overcome objections, and close sales.
  • Awards for MVP selling adjustable bases, protection plans and opening credit cards for the store.
  • Experience building relationships with customers and saving orders as well as making sales over the phone.

Connecticut Licensed Real Estate Sales Agent

Coldwell Banker Residential Brokerage
07.2017 - 07.2020
  • Interview clients to determine what criteria and type of property they are interested in purchasing or renting.
  • Set and managed appointments to show homes to prospective buyers.
  • Assist client in negotiation of terms surrounding purchases and rentals.
  • Advise sellers on how to make their homes more appealing to potential buyers.
  • Promote property listing through advertisements, open houses, multiple listing services, and other on-line advertising services.
  • Manage clients that may become frustrated and irate at times due to stress of selling home.

Substitute Teacher

Greenwich Public Schools
08.2011 - 06.2019
  • Maintained a productive learning environment
  • Delivered instruction in the absence of the regular teacher
  • Followed provided lesson plans or created my own if this was not provided.
  • Made learning fun for students

Education

Bachelor of Science - COMMUNICATIONS

EASTERN CONNECTICUT STATE UNIVERSITY
Willimantic, CT

Skills

  • Breaking down complex ideas
  • Building trust
  • Listening
  • Motivating action
  • Persuasive Storytelling
  • Public Speaking & Presentation Skills
  • Adaptability
  • Active Questioning

Accomplishments

Author and Illustrator of a Children's Book Titled A Substitute Teacher? No Way!



Certification

Microsoft Fundamentals


8x8 Sales

Timeline

Sr Customer Experience Representative

Ingram Micro
07.2024 - Current

Onboarding and Support Associate

Ingram Micro
02.2022 - 07.2024

Sales Associate

Bob's Discount Furniture
02.2019 - 12.2021

Connecticut Licensed Real Estate Sales Agent

Coldwell Banker Residential Brokerage
07.2017 - 07.2020

Substitute Teacher

Greenwich Public Schools
08.2011 - 06.2019

Bachelor of Science - COMMUNICATIONS

EASTERN CONNECTICUT STATE UNIVERSITY

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Lisa McDonald