Summary
Overview
Work History
Skills
Timeline
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Lisa McGinnis

Las Vegas,NV

Summary

Highly accurate and detail-oriented Data Entry Clerk with strong skills in document management, data processing, and office administration. Adept at handling confidential information, maintaining data integrity, and delivering results under tight deadlines. Experienced with Microsoft Office Suite, CRM platforms, and high-volume data tasks. Committed to efficiency, accuracy, and professionalism.

Quality-driven Cashier Team Lead with background training new cashiers and guiding employees. Patient and professional when leading others and improving staff skills. Expert at offering positive feedback and constructive criticism for upbeat atmosphere, smooth operations, and ideal customer experiences.

Motivated Cashier Team Lead with years of experience training and encouraging new hires in busy retail locations. Proficient in break scheduling and task delegation. Comfortable handling customer-oriented or employee-instigated issues using soothing nature that prevents escalation.

Versatile Clerk with reputation of balancing productivity and exceptional customer service. Committed to resolving issues and promoting customer loyalty to drive business success. Solid experience in cash handling, bookkeeping and computations.

Boosted customer loyalty and enhanced sales by keeping cashiers efficient and focused on customer needs. Skilled in training staff and solving diverse problems by applying excellent critical thinking and conflict resolution abilities to address any need. Prepared to use knowledge and experience to take on all business requirements.

Overview

29
29
years of professional experience

Work History

Head Cashier

Sprouts Farmers Market
01.2022 - Current
  • Performed daily data entry of sales transactions, balancing cash receipts and preparing financial reports.
  • Maintained detailed and organized records using Word and Excel.
  • Assisted with customer inquiries, ensuring accurate and prompt service.
  • Supported front-end operations by training staff on transaction procedures.
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Educated employees on register use, merchandising, and customer service.
  • Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
  • Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
  • Collaborated with store management to optimize cashier scheduling for peak hours, maximizing efficiency.
  • Helped management develop employee improvement plans and motivate team members to continually improve.

Branch Manager

PhysicalAddress.com
01.2017 - 01.2021
  • Processed and managed large volumes of client data, including mail tracking and electronic document uploads.
  • Entered and updated customer information in CRM systems with a focus on data integrity.
  • Handled administrative tasks such as scanning, filing, scheduling, and supply ordering.
  • Trained employees in proper data management protocols.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Implemented a comprehensive training program for new hires, improving their integration into the team and productivity.
  • Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
  • Facilitated a positive work environment, addressing employee concerns promptly and fostering a culture of mutual respect.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Used industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty.

General Manager

Del Taco LLC
01.2012 - 01.2017
  • Scheduling, payroll, and inventory tracking. Maintained accurate administrative filing of documents and employee records.
  • Labor Management
  • Cash Handling, Deposits, Banking, and Loss Prevention.
  • Achieved numerous sales, profits, and customer service awards.
  • Managed approximately 30 employees per store.
  • Circle of Excellent winner several years in a row.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Monitored financial performance, set budgets, and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress, towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.

Restaurant Manager / Training Manager

Jack In the Box Inc.
01.1996 - 01.2012
  • Managed employee records, payroll data, and training documentation.
  • Developed and maintained filing systems to streamline office efficiency.
  • Managed new employee orientation training process for employees.
  • Labor Management and scheduling.
  • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
  • Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
  • Optimized inventory control procedures to minimize stockouts and excess inventory levels.
  • Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
  • Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
  • Managed daily operations, ensuring smooth workflow and timely completion of tasks.
  • Coordinated cross-functional teams to launch new products, ensuring timely delivery and market readiness.
  • Improved team morale with regular feedback sessions and recognition of outstanding performance.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Increased profit by streamlining operations.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.

Skills

  • Data Entry & Management
  • Microsoft Word, Excel, Outlook
  • Records Organization & Filing
  • Scanning, Indexing & Document Uploads
  • Time Management & Prioritization
  • Customer Service & Communication
  • Office Administration Support
  • Customer service
  • Positive attitude
  • Store opening/closing procedures
  • Cash handling
  • Multi-tasking skill
  • Employee training
  • Adaptability and dependability
  • Customer service management
  • Stock replenishment
  • Punctuality
  • Team leadership
  • Policy enforcement
  • Verbal/written communication
  • Training and coaching
  • Customer relations
  • Cash reconciliation
  • Merchandising
  • Attention to detail

Timeline

Head Cashier

Sprouts Farmers Market
01.2022 - Current

Branch Manager

PhysicalAddress.com
01.2017 - 01.2021

General Manager

Del Taco LLC
01.2012 - 01.2017

Restaurant Manager / Training Manager

Jack In the Box Inc.
01.1996 - 01.2012

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Lisa McGinnis