LISA MCGLONE
PHILADELPHIA,PA
Summary
Skilled Advanced Medical Support Assistant with experience in healthcare administration and patient services. Strengths include effective communication, multitasking, and ability to work under pressure while maintaining attention to detail. Previous roles have demonstrated clear impact through improved office efficiency and high levels of patient satisfaction.
Overview
10
10
years of professional experience
Work History
Advanced Medical Support Assistant-GS6
Veterans, Hospital
Philadelphia
09.2019 - Current
- Serves as the front line of contact with patients, setting the tone for the quality of healthcare and services at the VA, utilizing a high degree of tact and diplomacy, as well as a caring, compassionate, and sensitive manner.
- Screen receives telephone calls in a courteous and timely manner, using privacy rules and established clinic processes.
- Forward calls to team members as needed and/or take messages as needed.
- Verifies third-party insurance and updates information in the Insurance Capture Buffer (ICB) system.
- Refers all questions requiring immediate medical attention to appropriate healthcare team member.
- Schedules appointments for various departments, which are rheumatology and infectious disease.
- Requirements of VHA Scheduling Directives and completes accurate scheduling responsibilities, and scans paperwork into the filing system for patients.
Manager's Assistant
P&P Sunnyside Academy
Philadelphia, Pa.
10.2015 - 09.2019
- Supervised six employees with both long- and short-range activities in accordance with curriculum objectives and developmentally appropriate practice.
- Provided input for biannual assessment of children's development. Maintained daily, open communication with parents and kept accident reports. Maintain anecdotal records and arrange a classroom environment in accordance with program goals
- In a safe and healthy environment. Inspect and replace damaged or lost materials. Attend in-service and staff meetings. Keep all appropriate records. such as attendance and timesheets. Also, doing payroll and accounting for our department, meet all applicable licensing regulations.
Radiology Administrative Assistant
University of Pennsylvania Health
Philadelphia, Pa.
01.2015 - 09.2019
- Answered high-volume phone calls, scheduled appointments, and protocols exams.
- Entered ICD-9 codes and communicated with appropriate departments regarding matters related to patient care and referring physician requests.
Administrative Assistant
Temple University Hospital
Philadelphia
03.2018 - 09.2018
- Responsible for providing administrative support to the Cardiology Department, such as preparing correspondence, scheduling appointments for heart transplant, CT scans, X-rays for patients
- Performs secretarial functions, including screening calls, faxing, and scanning correspondence, answering high volume calls.
Administrative Assistant
General Internal Medicine University of Penn
Philadelphia, Pa.
03.2015 - 08.2015
- Entered confidential patient information and collected copayments, answered phones, and greeted patients
- Scheduled appointments and maintained calendars, prepared communications, such as memos, emails, invoices, reports and other correspondence.
Service Representative
Family Medicine of Penn
Philadelphia, Pa.
09.2014 - 01.2015
- Answered high-volume telephone calls and entered patient demographics during check-in and scheduling appointments over the phone.
- Provided excellent customer service to patients and visitors of the department. And taking copays after their visit with the doctor, and at the end, making sure your bank is correct.
Education
Bachelor of Science - Healthcare Services Management - Healthcare Management
DeVry University
Pa08-2015
High School Diploma - Business - Academics/Business
Overbrook High School
Pa06-1981
Skills
- Patient Care Coordination
- Strong communication abilities
- Recordkeeping skills
- Patient Records Maintenance
- Medical terminology understanding
- Patient Communication, Epic, Accounting
- Payroll
- Electronic Health Records Management
- Proficient in patient scheduling
- HIPAA Compliance
- Payment Collection
- IDX appointment scheduling
- Data Entry
- Customer Service
Timeline
Advanced Medical Support Assistant-GS6
Veterans, Hospital
09.2019 - Current
Administrative Assistant
Temple University Hospital
03.2018 - 09.2018
Manager's Assistant
P&P Sunnyside Academy
10.2015 - 09.2019
Administrative Assistant
General Internal Medicine University of Penn
03.2015 - 08.2015
Radiology Administrative Assistant
University of Pennsylvania Health
01.2015 - 09.2019
Service Representative
Family Medicine of Penn
09.2014 - 01.2015
Bachelor of Science - Healthcare Services Management - Healthcare Management
DeVry University
High School Diploma - Business - Academics/Business
Overbrook High School
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