Hi, I’m
LISA MCGOWAN
Summary
Dedicated and detail-oriented emergency communications professional with over four years of experience in public safety, emergency dispatch, and healthcare operations. Proven ability to remain calm under pressure, relay critical information accurately, and support high-impact emergency responses. Recognized for exceptional multitasking, professionalism, and collaborative teamwork across fast-paced environments.
Overview
7
years of professional experience
Work History
NYU Langone Health
Emergency Operator
01.2024 - 03.2025
Job overview
- Provided first-level emergency support in a high-volume Operator Call Center.
- Handled hospital main line, patient information calls, clinical code activations, and paging requests.
- Facilitated emergency conference calls to coordinate response efforts.
- Maintained electronic logs of roll calls and incident details for leadership reporting.
- Operated emergency communication systems (Send Word Now, Single Wire); issued alerts via OEM radio.
- Activated incident-specific security alerts (combative persons, bomb threats, active shooters).
- Supported fire safety alerts including drills, alarms, and smoke conditions.
- Coordinated with departments and leadership to ensure system readiness and staff safety.
- Monitored social media, news, and OEM feeds for potential threats affecting hospital operations.
New York City Police Department
Emergency 911 Dispatcher / Police Communications Technician
05.2021 - 01.2024
Job overview
- Answered emergency calls and dispatched appropriate police, fire, and EMS units.
- Maintained calm, professional communication during high-pressure incidents.
- Operated radio and phone systems to relay real-time updates to field responders.
- Followed department protocols and documented critical information with precision.
- Provided on-the-job training and coaching to new dispatchers.
- Processed forms, radio announcements, and BOLO alerts to support law enforcement operations.
- Delivered pre-arrival instructions to assist callers and emergency medical teams.
- Displayed empathy and conflict resolution in emotionally charged situations.
- Worked independently and collaboratively across shifts including nights, weekends, and holidays.
Approved Oil Co.
Credit Representative / Accounts Receivable
02.2018 - 01.2020
Job overview
- Resolved client inquiries and complaints with minimal escalation to supervisors.
- Maintained accurate records of customer communications and account activity.
- Monitored account balances and escalated when credit limits were exceeded.
- Demonstrated deep knowledge of company processes, policies, and industry regulations.
- Delivered exceptional service in a high-volume, fast-paced environment.
Education
Fort Hamilton High SchoolBrooklyn, NY
High School Diploma
University of PhoenixPhoenix, AZ
Bachelor of Science
04.2025
University Overview
In Progress
Skills
- Emergency Communication & Dispatch
- Public Safety Protocols
- Effective Communication & Telephone Etiquette
- Crisis Decision-Making
- Incident Documentation & Data Entry
- Team Collaboration & Leadership Support
- OEM & Emergency Notification Systems
- Organizational & Multitasking Abilities
- Dispatching procedures
- Public safety awareness
- Stress tolerance
- Incident documentation
Timeline
Emergency Operator
NYU Langone Health
01.2024 - 03.2025
Emergency 911 Dispatcher / Police Communications Technician
New York City Police Department
05.2021 - 01.2024
Credit Representative / Accounts Receivable
Approved Oil Co.
02.2018 - 01.2020
University of Phoenix
Bachelor of Science
Fort Hamilton High School
High School Diploma
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