Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa McGrath

Cumberland City,Tennessee

Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

21
21
years of professional experience

Work History

Manager

Cash Express, LLC
09.2023 - 12.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.

Manager

Billy Rays Booze
03.2023 - 08.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
  • Built positive relationships with customers to increase repeat business.
  • Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
  • Resolved escalated customer complaints in a professional manner, maintaining positive brand reputation.
  • Monitored areas for security issues and safety hazards.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Developed cashier schedules to maintain adequate staffing levels during peak hours, maximizing efficiency of operations.
  • Conducted regular inventory checks on point-of-sale materials, ensuring availability of necessary supplies for smooth functioning of the cashier area.
  • Coordinated promotional price changes, ensuring accurate pricing information at the register level.
  • Established strong rapport with customers, fostering loyalty and repeat business through exceptional service.
  • Assisted in recruiting new talent by participating in interviews, onboarding processes, and providing mentorship as needed.
  • Prepared weekly payroll and verified accuracy with cashiers to remain compliant with labor laws.
  • Maintained up-to-date knowledge of industry trends and best practices in order to implement optimal strategies for improved store performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Property Manager

Shamrock Property Management
09.2018 - 08.2023
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Introduced prospective tenants to types of units available.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
  • Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
  • Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
  • Collected and maintained careful records of rental payments and payment dates.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Communicated effectively with owners, residents, and on-site associates.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Delivered emergency 24-hour on-call service for tenants on building issues.

Manager

Shamrock Spirits
03.2016 - 08.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
  • Built positive relationships with customers to increase repeat business.
  • Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
  • Resolved escalated customer complaints in a professional manner, maintaining positive brand reputation.
  • Monitored areas for security issues and safety hazards.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Developed cashier schedules to maintain adequate staffing levels during peak hours, maximizing efficiency of operations.
  • Conducted regular inventory checks on point-of-sale materials, ensuring availability of necessary supplies for smooth functioning of the cashier area.
  • Coordinated promotional price changes, ensuring accurate pricing information at the register level.
  • Established strong rapport with customers, fostering loyalty and repeat business through exceptional service.
  • Assisted in recruiting new talent by participating in interviews, onboarding processes, and providing mentorship as needed.
  • Prepared weekly payroll and verified accuracy with cashiers to remain compliant with labor laws.
  • Maintained up-to-date knowledge of industry trends and best practices in order to implement optimal strategies for improved store performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Customer Service Representative

Comcast Cable Company
04.2015 - 03.2016
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained up-to-date knowledge of product and service changes.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.

Director/Addressing & Mapping Coordinator

Houston County 911
09.2002 - 04.2015
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Spearheaded recruitment efforts to attract diverse talent for open positions within the communications center.
  • Streamlined recordkeeping processes by transitioning to digital documentation and archiving systems.
  • Fostered an environment that emphasized teamwork, cooperation, and excellence in service delivery among employees.
  • Contributed to community outreach initiatives, promoting public awareness of emergency services and their functions.
  • Coordinated resource allocation during large-scale events or disasters, ensuring efficient utilization of available assets.
  • Improved interdepartmental communication by collaborating with police, fire, and EMS departments on joint initiatives.
  • Developed and maintained policies and procedures to ensure compliance with regulatory standards.
  • Enhanced response times by streamlining call-taking procedures and prioritizing emergency situations.
  • Established a culture of continuous learning through professional development opportunities for staff members.
  • Oversaw scheduling and staffing needs for a 24/7 operation, optimizing coverage during peak hours.
  • Increased accuracy in dispatching resources with the implementation of a computer-aided dispatch system.
  • Managed budgets effectively by monitoring expenditures closely and identifying cost-saving measures where appropriate.
  • Enhanced overall public safety by developing and implementing policies that promoted efficient response to emergency calls and critical incidents.
  • Conducted ongoing quality assurance reviews to identify areas of improvement in call handling protocols.
  • Maintained up-to-date knowledge of industry best practices by attending conferences, workshops, and training sessions regularly.
  • Ensured timely resolution of technical issues by coordinating with IT support staff on hardware and software maintenance.
  • Cultivated strong working relationships with external agencies such as local hospitals, utilities providers, and transportation services for seamless coordination during emergencies.
  • Assisted callers in emergency situations with appropriate information and support.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Produced high-quality cartographic products for clients, utilizing advanced GIS software and tools.
  • Managed complex geo-databases, organizing and updating them with relevant spatial information.
  • Enhanced mapping accuracy by conducting field surveys and collecting geospatial data.
  • Streamlined workflows by implementing efficient processes for data management and analysis.
  • Updated geographic databases regularly, ensuring that vital information remained current and accurate.

Education

Accounting And Business Management

Droughn's Junior College
Clarksville, TN

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development
  • Staff Management
  • Customer Relationship Management (CRM)
  • Schedule Preparation
  • Product Management
  • Budget Control
  • Financial Management
  • Customer Service

Timeline

Manager

Cash Express, LLC
09.2023 - 12.2023

Manager

Billy Rays Booze
03.2023 - 08.2023

Property Manager

Shamrock Property Management
09.2018 - 08.2023

Manager

Shamrock Spirits
03.2016 - 08.2023

Customer Service Representative

Comcast Cable Company
04.2015 - 03.2016

Director/Addressing & Mapping Coordinator

Houston County 911
09.2002 - 04.2015

Accounting And Business Management

Droughn's Junior College

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Lisa McGrath