Lisa McGraw
Ghent,WV
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
21
21
years of professional experience
Work History
Administrative Services Assistant 2
State Of WV - Sam Perdue Juvenile Center
12.2010 - Current
- Supervise facility administrative staff to include Accounting Tech 2, Human Resource Associate, Procurement Associate, Building Maintenance Mechanics, Custodian, Corrections Facility Coordinators and Cooks to include employee schedules, leave approvals, discipline, etc.
- Liaised between designated service area and outsource partner for prompt problem resolution. (vendors, Central office staff, outside entities)
- Prior Purchasing Card hold
- Facility Workers Comp Coordinator
- Facility Safety Officer
- Collaborated with assigned partners to troubleshoot issues related to maintenance, retention and storage of file contents.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Member of several statewide contract committees.
- PBiS (Positive Behavior Interventions) Committee team Member.
- Responsible for recruitment, benefits and payroll following established standards, guidelines, state laws, policies and procedures.
- Upload court documents into (OIS) Offender Information Systems dealing with confidential and complex records.
- Responsible for documentation and processing of residents grievances/complaints and routing the the proper staff when necessary.
- Receive and sort incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Restock supplies and placed purchase orders to maintain adequate stock levels.
Income Maintenance Caseworker 2
Robeson County Department Of Social Services
09.2002 - 03.2010
- Gathered information via telephone, mail or in person from clients applying for assistance.
- Operated computer and imaging equipment to retrieve and enter data into electronic case records.
- Made referrals to appropriate services.
- Assisted clients with completion of applications and paperwork.
- Communicated with people from various cultures and backgrounds on application process.
- Determined if applicants met eligibility for public assistance programs.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Interviewed applicants and explained scope of different available benefits.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Skilled at working independently and collaboratively in a team environment.
Education
High School Diploma -
Reid Ross High School
Fayetteville, NC06.1986
Skills
- Office equipment operation
- Written communication
- Organizational skills
- Letter Preparation
- Confidentiality maintenance
- Proofreading
- Attention to detail
- Document management
- Multitasking
- Document Control
- Time management
- Verbal communication
- Team collaboration
Timeline
Administrative Services Assistant 2
State Of WV - Sam Perdue Juvenile Center
12.2010 - Current
Income Maintenance Caseworker 2
Robeson County Department Of Social Services
09.2002 - 03.2010
High School Diploma -
Reid Ross High School
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