Lisa Mcguire
Margate
Summary
Dynamic leader with a proven track record at AH& Son's, enhancing customer satisfaction and team performance. Excelled in roles requiring exceptional organization, time management, and customer service skills. Achieved significant improvements in efficiency and profitability by mentoring staff and streamlining operations. Skilled in Microsoft Word and known for patience and empathy, consistently driving positive outcomes.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Developed management skills in collaborative and fast-paced environment, focusing on team leadership and operational strategies. Seeking to transition into new field where these skills can be applied to drive efficiency and success. Dedicated to adapting and thriving in diverse professional settings.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Manager
AH& Son's
04.2015 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Data Entry Clerk
Mortgage Refi
02.2015 - 08.2015
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Sorted documents and maintained organized filing process.
- Verified accuracy of data entered into system to produce error-free reports.
Retail Sales Associate Cashier
Toys "R" Us & Babies "R" Us
06.2013 - 02.2014
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Operated POS terminals and cash drawer balancing.
- Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
- Assisted customers by answering questions and fulfilling requests.
- Streamlined checkout process for customers, reducing wait times and enhancing overall shopping experience.
- Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
Sales Clerk
A&N Jewelry
01.2005 - 08.2010
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Kept front check out area clean and organized for efficient service.
- Collaborated with team members to achieve store sales targets and improve overall performance.
- Boosted sales by effectively promoting products and engaging with customers.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Processed payments and returns with accuracy and efficiency.
- Assisted in organizing store displays for maximum visibility and attractiveness to potential buyers.
Education
High School Diploma -
Scarborough High
Trinidad &Tobago09-1995
Skills
- Customer service
- Data entry
- Quick learner
- Goal oriented
- Team leadership
- Patience and empathy
- Microsoft Word
- Organization
- Time management
Certification
- First Aid Certification - American Red Cross or American Heart Association.
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- Home Health Aide Certification (HHA) - National Association for Home Care & Hospice or state-specific agencies.
Timeline
Manager
AH& Son's
04.2015 - Current
Data Entry Clerk
Mortgage Refi
02.2015 - 08.2015
Retail Sales Associate Cashier
Toys "R" Us & Babies "R" Us
06.2013 - 02.2014
Sales Clerk
A&N Jewelry
01.2005 - 08.2010
High School Diploma -
Scarborough High
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