Lisa McIntyre
Hamilton ,VA
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
9
9
years of professional experience
Work History
Office Manager
Lisa Mcintyre
11.2021 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained computer and physical filing systems.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coached new hires on company processes while managing employees to achieve maximum production.
Patient Access Representative
Winchester Cardiology-vascular
08.2015 - 11.2021
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
Education
Associates - Coding
Blue Ridge Community And Technical College
Martinsburg, WVSkills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Billing
- Scheduling
- Training and coaching
- Workflow Planning
Timeline
Office Manager
Lisa Mcintyre
11.2021 - Current
Patient Access Representative
Winchester Cardiology-vascular
08.2015 - 11.2021
Associates - Coding
Blue Ridge Community And Technical College