Lisa Mckay
Auburn,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Sanitary Inspector
City of Worcester
10.2023 - Current
- Provide Inspectional services to the tenants residing in the city
- Enforcement of State Sanitary Code.
- Investigated complaints from the public regarding unsanitary conditions, taking prompt action when warranted.
- Prevented potential disease outbreaks by monitoring pest control efforts within inspected establishments.
- Identified areas requiring improvement during inspections, offering practical solutions for timely resolution.
- Collaborated with other inspectors to share knowledge and expertise, fostering a more effective team dynamic.
- Documented all inspection findings accurately and efficiently, maintaining detailed records for future reference.
- Lead determination inspections
- Conducted follow-up inspections to verify the successful implementation of corrective measures for previously identified violations.
- Collaborated with local health departments to address sanitation concerns, ultimately protecting community health.
- Enhanced compliance with sanitation regulations through comprehensive investigations of reported issues.
Campus Police Sergeant
Worcester Recovery Center and Hospital
08.2022 - 10.2023
- Oversee officers
- Scheduling daily duties
- Patrols all buildings, grounds and adjacent areas of the hospital at regular intervals and guards against trespass, theft, fire and damage to property
- Exercises police powers in the detection and apprehension of law violators; investigates accidents and complaints
- Maintains order among visitors and staff; maintains motor vehicle traffic controls on hospital grounds including parking, speeding and other traffic conditions and takes necessary measures to prevent unauthorized use of hospital roads and parking facilities
- Performs security duties such as screening visitors, directing traffic, and enforcing parking controls
- Provides personal protection to individuals as required including but not limited to, searching for missing goods and persons, conducting surveillance, and investigating complaints and reports of suspicious activities.
- Enhanced officer safety through the development of comprehensive training programs and ongoing performance evaluations.
- Increased crime prevention efforts by coordinating targeted patrols and deploying resources effectively.
- Managed personnel schedules, ensuring adequate coverage for shifts while minimizing overtime expenses.
- Oversaw evidence collection and management to maintain proper chain of custody in criminal cases.
- Coordinated special event security details, working closely with organizers to ensure public safety during large gatherings.
- Facilitated communication between command staff and subordinates, promoting transparency and resolving conflicts efficiently.
- Developed and maintained positive relationships with community members.
Animal Control And Inspector
Town Of Bridgewater
07.2013 - 08.2022
- Provide excellent service in a timely manner to the residents and police department regarding animal issues
- Work independently under the direction of Bridgewater Police Department as well as the Town Manager
- Ensure all dogs registered in town are in compliance with rabies vaccines and updated licenses
- Enforcement of Laws and Regulations of MGL Chapter 140 and town by-laws, and investigating all complaints required in such enforcement, including obtaining evidence; observing and interviewing suspects, victims and witnesses
- Maintain a close working relationship with the police department and the community
- Testified at Chapter 140 sec
- 157 dangerous dog hearings
- Maintain accurate reports and documents for the department
- Maintain confidentiality of all quarantine records
- Educate the public on all laws and regulations
- Provide TNR for all feral cats in the town
- Maintain town animal control facebook page
- 24/7 on call availability
Delivery Driver
Point Pickup Technologies
01.2020 - 07.2021
- Following algorithms and delivering of products and groceries to clients
- Confirmed product routes
- Maintained a friendly and courteous demeanor with customers.
Regional Animal Control Officer
Town Of Whitman
09.2015 - 10.2017
- Enforcement of Laws and Regulations of MGL Chapter 140 and town by-laws
- Work independently under the direction of Whitman Police Department
- Rabies control
- Maintain records and reports
- Shelter care
- Maintain financials for the Shelter
- Participated in several cruelty/neglect investigations
- Work closely with MSPCA Law Enforcement
- Enhanced public safety by responding to and investigating reports of animal abuse, neglect, and nuisance complaints.
- Improved community relations through conducting educational presentations on responsible pet ownership and local animal laws.
- Maintained a safe environment for animals in the shelter by performing daily health checks, feeding, and cleaning duties.
- Decreased the number of repeat offenses by providing guidance to pet owners on proper care and legal requirements.
- Developed strong working relationships with veterinarians, rescue organizations, and other stakeholders within the community for improved collaboration on shared goals.
- Facilitated positive outcomes in difficult situations by using conflict resolution skills when interacting with agitated or uncooperative individuals during field operations.
Animal health inspector
Enforcement of Laws and Regulations of MGL Chapter
05.2014 - 09.2015
- Work under the Massachusetts Division of Animal Health and Halifax department of health ordering quarantine orders and conducting animal health inspections under MGL chapter 129 and MGL chapter 111 section 154
- Maintain records for all animals and humans with possible rabies exposure
- Rabies control
- Prepare specimens for rabies testing and deliver the specimens to the state laboratory.
Owner
The Ultimate Pooch Inc
03.2004 - 05.2014
- President of corporation
- Maintained exceptional customer service and working relationships with clients and animal medical establishments
- Safe animal care and handling
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Maintained basic bookkeeping and records for the accountant
- Managed employees scheduling and payroll
- Maintained accurate and confidential records for client files.
Education
Lead Determination License
State of MA
02.2024
Certificate -
New England Animal Control Humane Academy
08.2016
Certificate - equine cruelty investigations
University of New Hampshire-Main Campus
07.2016
G.E.D -
Massasoit Community College
01.2008
Blue Hills Regional High School
01.1998
Skills
- Animal Handling
- Lead determination
- Animal Care
- Law Enforcement
- Kennel Experience
- Management
- Veterinary Assistant
- Supervising Experience
- Animal Restraint
- Front Desk
- Driving
- Computer skills
- Cash handling
- Communication skills
- Hospital experience
- Microsoft Excel
- Security
- Hand tools
- Cash register
- Payroll
- Technical report writing
- Regulatory enforcement
- Environmental Compliance
- Pest Control
- Communicable Disease Control
- Sanitary Inspection
- Hazard Identification
Certification
- Driver's license
- Animal Control Officer Association of MA Certification, 03/01/14, Present
Additional Information
Able to handle and excel in fast paced multitasking careers., Able to work independently., Enjoy helping others., Quick learner., Experienced Animal Control Officer and animal inspector., Certificate in defensive tactics, use of force, empty hand skills, basic baton and OC., Completed three Animal Control Officer Certification courses., Knowledge in the use of firearms and have license to carry class A firearms., Excellent customer service skills., Able to maintain calm demeanor in stressful situations., Received Community honor award for making a positive impact in the town of Bridgewater., NNOAC Award for dedication in the community from Bridgewater Police Chief.
Assessments
- Veterinary technician, Proficient, 12/01/22
- Work style: Reliability, Proficient, 02/01/22
Timeline
Sanitary Inspector
City of Worcester
10.2023 - Current
Campus Police Sergeant
Worcester Recovery Center and Hospital
08.2022 - 10.2023
Delivery Driver
Point Pickup Technologies
01.2020 - 07.2021
Regional Animal Control Officer
Town Of Whitman
09.2015 - 10.2017
Animal health inspector
Enforcement of Laws and Regulations of MGL Chapter
05.2014 - 09.2015
Animal Control And Inspector
Town Of Bridgewater
07.2013 - 08.2022
Owner
The Ultimate Pooch Inc
03.2004 - 05.2014
Lead Determination License
State of MA
Certificate -
New England Animal Control Humane Academy
Certificate - equine cruelty investigations
University of New Hampshire-Main Campus
G.E.D -
Massasoit Community College
Blue Hills Regional High School
- Driver's license
- Animal Control Officer Association of MA Certification, 03/01/14, Present
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