Summary
Overview
Work History
Education
Skills
Hobbies
References
Awards
Timeline
Generic
Lisa Mckay

Lisa Mckay

Lilburn,United States

Summary

Accomplished in enhancing compliance and operational efficiency at InfoMart, I led initiatives that reduced regulatory breaches by 20% and improved client onboarding by 15%. Expert in auditing and team management, my strategic planning skills ensured adherence to legal standards, showcasing a results-driven approach to compliance management.

Overview

20
20
years of professional experience

Work History

Senior Manager, Compliance

InfoMart
01.2017 - Current
  • Ensure operations adhere to laws, regulations, and standards, enhancing compliance by 15%
  • Develop and oversee procedures, maintaining accurate compliance documentation
  • Collaborate with Junior Executives to create policy and procedure manuals, improving interdepartmental support
  • Conduct monthly audits to verify accurate processing and client compliance status
  • Stay informed on legislative changes to continuously improve compliance efforts and reduce risk
  • Develop and implement compliance strategies, leading to a 20% reduction in regulatory breaches, ensuring operational integrity
  • Coordinate cross-departmental compliance initiatives, enhancing adherence to legal standards and mitigating risks effectively
  • Lead policy creation with Junior Executives, fostering teamwork and ensuring comprehensive compliance documentation
  • Conduct monthly audits to verify accurate processing, maintaining client compliance status and minimizing operational discrepancies
  • Oversee due diligence documentation uploads, improving client onboarding efficiency by 15% and ensuring regulatory compliance
  • Partner with IT to implement compliance software, improving data accuracy and reducing audit preparation time by 30%.

Assistant Manager, Compliance

InfoMart
01.2014 - 12.2016
  • As a Compliance Assistant Manager the general responsibilities consisted of various tasks related to ensuring regulatory compliance within my organization
  • Performing due diligence on potential clients was a major duty which involved the verification of the health and legitimacy of companies desiring to perform background checks
  • Working closely with the Compliance Manager our department was able to expand our audit processes and create a policy and procedure manual
  • This ensured that my department met all relevant legal and regulatory requirements as well as gave step-by-step instructions on how to process all services in Compliance
  • Further, just as in Verifications, cross training personnel helped to alleviate burn out and provided the department with backups for all services.

Supervisor, Compliance

InfoMart
01.2008 - 12.2013
  • After transferring to the Compliance department, I started as an Assistant Team Lead, but was quickly promoted to Supervisor
  • As a Compliance Supervisor my team consisted of 6 personnel
  • It was my job to oversee compliance procedures, train staff on compliance requirements, conduct audits (internal and external), conduct weekly call reviews, and create polices to ensure report accuracy for our clients and customers.

Assistant Team Lead, Verifications

InfoMart
02.2004 - 01.2008
  • As a Verifications Team Lead it was my responsibility to assist the Assistant Manager and Manager in overseeing the verification process within the department
  • This role involved ensuring the accuracy and efficiency of verification procedures, managing a team of verification specialists, and collaborating with other departments to streamline services and improve overall efficiency
  • Duties in this position consisted of training new employees as well as cross training existing employees
  • It further required the writing and updating of department policies and procedures
  • While managing a team of specialists, hourly calls were made to verify employment or education and a benchmark had to be maintained.

Education

FCRA Basic Certificate Program -

Professional Background Screening Associates
02.2025

Bachelor of Science in Criminal Justice -

Walden University
Minneapolis, MN
12.2015

Bachelor of Arts in Sociology -

University of Georgia
Athens, GA
12.2001

Skills

  • Auditing (Experienced)
  • Compliance Management
  • Vendor Management
  • Process Improvement
  • Team Management
  • Strategic Planning
  • Microsoft SharePoint
  • Internal audits

Hobbies

  • Growing own food
  • Watching kids play soccer
  • Self care
  • Reading
  • Painting

References

  • Monique Fluker, Mnfluker@gmail.com, 6784850544
  • Brandon Morgan, Tru Tech, Patch_30@hotmail.com, 7062540889

Awards

  • MVP (2014, 2008)
  • Go Getter (2011)
  • Compliance Employee of the Year (2017, 2012, 2013, 2016)
  • Liz Camilli (2018)
  • Outstanding Peer (2020)

Timeline

Senior Manager, Compliance

InfoMart
01.2017 - Current

Assistant Manager, Compliance

InfoMart
01.2014 - 12.2016

Supervisor, Compliance

InfoMart
01.2008 - 12.2013

Assistant Team Lead, Verifications

InfoMart
02.2004 - 01.2008

FCRA Basic Certificate Program -

Professional Background Screening Associates

Bachelor of Science in Criminal Justice -

Walden University

Bachelor of Arts in Sociology -

University of Georgia

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Lisa Mckay