Lisa McKee
Macon,GA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
24
24
years of professional experience
Work History
Technical System Analyst
GEICO
01.2017 - Current
- Collaborated with Stakeholders/Business Partners to drive strategy and implement new processes.
- Assessed business requirements to create focused solutions.
- Work closely with developers and other teams regarding system functionality and process.
- Investigated system issues and implemented resolutions to reduce downtime.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
Business Analyst
GEICO
06.2015 - 01.2017
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Collaborated with stakeholders to define project objectives and criteria.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Analyzes claims processing systems and identifies defects affecting client support.
- Recognized business process changes/needs, determined courses of action and coordinate resolution with Information Technology/Software Development Specialists.
- Collaborates with Senior Managers to resolve issues with application system.
- Develops Cost Benefit Analysis action plans to prioritize urgent/steady state needs.
Senior Claims Examiner
GEICO
12.2010 - 06.2015
- Examined claims forms and other records to determine insurance coverage.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Delivered exceptional customer service to customers by communicating important information and patiently listening to issues.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Investigated and processed liability insurance claims for policyholders.
- Handled complaints and grievances using negotiating and problem-solving skills.
- Managed litigation claims, collaborated on defense strategies to ensure timely and accurate client representation.
Claims Trainer II
GEICO
11.2008 - 12.2010
- Trained entry level liability adjusters in core adjuster processes and concepts.
- Provided expert level instruction on coverage dispute resolution and coverage investigations.
- Coached associates in comparative negligence, applying appropriate negligence law, communicating liability decisions with all parties.
- Provided ancillary/refresher training sessions to keep associates apprised of changing business environment.
Claims Adjuster
GEICO
08.2003 - 11.2008
- Examined claims forms and other records to determine insurance coverage.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Delivered exceptional customer service to customers by communicating important information and patiently listening to issues.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Investigated and processed liability insurance claims for policyholders.
- Handled complaints and grievances using negotiating and problem-solving skills.
- Managed litigation claims, collaborated on defense strategies to ensure timely and accurate client representation.
MedPay Examiner
Georgia Farm Bureau
08.1999 - 08.2003
- Researched, examined and executed first party auto, farm and home policy medial claims
- Examined forms to determine insurance coverage and validity.
- Communicated with inured party/attorney/medical provider in determining accurate claim resolution
Education
Associate of Applied Science - Medicine
Macon State College
MaconSkills
- Trouble Shooting
- Oral and Written Communication
- Critical Thinking
- Team Building
- Agile
- Business Requirements
- Microsoft Excel, Word, PowerPoint
- Microsoft Certified: Azure Fundamentals
Timeline
Technical System Analyst
GEICO
01.2017 - Current
Business Analyst
GEICO
06.2015 - 01.2017
Senior Claims Examiner
GEICO
12.2010 - 06.2015
Claims Trainer II
GEICO
11.2008 - 12.2010
Claims Adjuster
GEICO
08.2003 - 11.2008
MedPay Examiner
Georgia Farm Bureau
08.1999 - 08.2003
Associate of Applied Science - Medicine
Macon State College
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