Lisa McKenna
Kill Devil Hills,NC
Summary
A seasoned professional with a proven track record in banquet and catering management, I excel in customer service and operational efficiency. At Paramount Pictures, I led a team to enhance guest satisfaction and streamline processes, significantly contributing to the success of high-profile events. Skilled in cooking equipment and adept at fostering client relationships, my leadership ensured a gross income of $500,000 in the second year at Glendale Gourmet Delivery.
Overview
31
31
years of professional experience
Work History
Prep Cook - Cashier
Pigman's BBQ
04.2024 - Current
- Prepped and made all items on menu in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
Breakfast Cook
La Quinta Inn
11.2022 - 01.2023
- Enhanced customer satisfaction by consistently preparing and serving high-quality breakfast dishes.
- Managed inventory levels efficiently, proactively ordering supplies as needed to prevent shortages.
- Set up and breakdown of buffet style breakfast for all hotel guests.
Cashier and Catering Help
Colt BBQ Restaurant
01.2022 - 07.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped with catering set up and delivery.
Manager
Paramount Pictures
01.1998 - 01.2003
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Supervised all conference room set ups for executive meetings, working with Christian Thillet, head chef.
- Supervised deliveries and set ups of food and beverages for actors, shows and executive offices.
- Oversaw a warehouse which stored banquet and catering supplies.
Owner
Glendale Gourmet Delivery
01.1993 - 01.1998
- Started and ran the very first restaurant delivery service, with 24 restaurants and 15 employees, grossing $500,000.00 the 2nd year in business.
- Handled catering and banquets from restaurants to film studios in the area.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Education
Graduate Degree in English - English
Merit University
Los Angeles, CASkills
Banquet and catering experience
Management experience
Attention to Detail
Cleaning and organization
Customer Service
Dependable and reliable
Cooking Equipment Knowledge
Timeline
Prep Cook - Cashier
Pigman's BBQ
04.2024 - Current
Breakfast Cook
La Quinta Inn
11.2022 - 01.2023
Cashier and Catering Help
Colt BBQ Restaurant
01.2022 - 07.2022
Manager
Paramount Pictures
01.1998 - 01.2003
Owner
Glendale Gourmet Delivery
01.1993 - 01.1998
Graduate Degree in English - English
Merit University