Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Lisa McKenna

Yorktown Heights,NY

Summary

Compassionate professional with extensive office experience, demonstrating a strong work ethic and ability to collaborate effectively in team settings or independently. Proven track record in delivering exceptional customer service and making informed decisions. Skilled in problem-solving and maintaining a positive work environment.

Overview

25
25
years of professional experience

Work History

Admission Supervisior

Four Winds Hospital
Katonah, NY
06.2024 - Current
  • Directed staff in supervising incoming admissions, enhancing operational efficiency.
  • Managed documentation and scanned records to create patient charts in EMR.
  • Troubleshot and resolved unforeseen issues within admissions office efficiently.
  • Delegated referrals for future admissions to streamline processes.
  • Advanced communication skills to improve patient relations and service quality.

Admissions Coordinator

Four Winds Hospital
Yorktown Heights, NY
04.2023 - 06.2025
  • Managed sensitive information discreetly, ensuring compliance with confidentiality policies.
  • Conducted intake assessments for referrals from home and hospital settings.
  • Demonstrated strong multitasking abilities while maintaining effective patient relations.
  • Thrived in a fast-paced environment, adapting to changing priorities.

Server

Francesco's Restaurant
White Plains, NY
01.2000 - 04.2023
  • Fostered collaboration among restaurant staff to enhance operational efficiency.
  • Cultivated rapport with guests, driving repeat business through exceptional service.
  • Executed accurate cash and credit card transactions in compliance with company procedures.
  • Delivered prompt and courteous service to ensure guest satisfaction.

Administrative Assistant

Scelia Plumbing and Heating
Harrison , NY
04.2005 - 09.2009
  • Scheduled workers for daily service calls to optimize operational efficiency.
  • Answered phones and resolved issues promptly, boosting customer satisfaction.
  • Managed billing processes while maintaining accurate ledgers for financial integrity.
  • Oversaw daily office operations to ensure smooth workflow and high productivity.

Education

Bachelor of Arts - Psychology

SUNY Empire State College
Saratoga Springs, NY
12-2024

Associate of Science - Psychology

Monroe Community College
Rochester, NY
05-2022

Skills

  • Patient assessment and intake interviewing
  • Electronic medical records management
  • Customer service and support
  • Regulatory compliance
  • Conflict resolution
  • Time management
  • Effective communication
  • Data entry
  • Multitasking and prioritization

References

References available upon request.

Timeline

Admission Supervisior

Four Winds Hospital
06.2024 - Current

Admissions Coordinator

Four Winds Hospital
04.2023 - 06.2025

Administrative Assistant

Scelia Plumbing and Heating
04.2005 - 09.2009

Server

Francesco's Restaurant
01.2000 - 04.2023

Bachelor of Arts - Psychology

SUNY Empire State College

Associate of Science - Psychology

Monroe Community College

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