Lisa McKennon
Wells
Summary
Dynamic Leasing Consultant with NPMA, skilled in lease administration and resident assistance. Proven track record in enhancing tenant satisfaction through effective conflict resolution and property inspections. Adept at application verification and community engagement, leveraging strong customer service and team-building abilities to foster positive relationships and drive successful leasing outcomes.
Overview
15
15
years of professional experience
Work History
Leasing Consultant
NPMA
10.2023 - Current
- Distributed and followed up on tenant renewal notices.
- Collected rent and tracked resident payments and information in computer system.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Verified tenant incomes and other information before accepting lease applications.
- Greeted clients, showed apartments, and prepared leases.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Responded to requests and scheduled appointments for property showings.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Helped with planning and hosting of marketing events.
Assistant Teacher
Getcap Community Action
11.2022 - 09.2023
- Supported student physical, mental, and social development using classroom games and activities.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Completed daily reports, meal count sheets, and attendance logs.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
- Supervised recess, lunch and daily student intake and dismissal.
- Created lessons and online testing materials to facilitate remote learning.
- Helped students explore concepts with engaging, learning-focused activities.
- Boosted cultural awareness by incorporating children's literature from world cultures.
Cashier
Loves Travel Stop
01.2016 - 04.2018
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Handled cash with high accuracy and took care to check bills for fraud.
- Built relationships with customers to encourage repeat business.
Night Auditor
La Quinta
03.2010 - 10.2012
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Kept accounts in balance and ran daily reports to verify totals.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Generated and printed daily financial reports to track hotel performance.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
Education
No Degree - Phlebotomy
Nicole's Learning Academy
Jacksonville, TX06-2022
GED -
North Texas Job Corps
McKinney, TX06-2005
Skills
- Lease oversight
- Property tours and inspections
- Local market conditions
- Resident assistance
- Fair housing policies
- Leasing and sales
- Team building
- Application verification
- Unit inspection
- Event planning
- Customer service
- Basic mathematics
- Prospect qualification
- Lease renewals
- Lease administration
- Account management
- Background checks
- Lease agreements
- Fair housing compliance
- Leasing terms and specifications
- Sales techniques
- Lease writing
- Phone and email etiquette
- Record keeping
- Customer service expertise
- Telephone and email etiquette
- Community engagement
- Property management
- Property tours
- Recruitment and marketing techniques
- Application processing
- Background check process
- Collection actions
Timeline
Leasing Consultant
NPMA
10.2023 - Current
Assistant Teacher
Getcap Community Action
11.2022 - 09.2023
Cashier
Loves Travel Stop
01.2016 - 04.2018
Night Auditor
La Quinta
03.2010 - 10.2012
No Degree - Phlebotomy
Nicole's Learning Academy
GED -
North Texas Job Corps
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