Lisa Mckinney
Troy,Ohio
Summary
Proven Material Analyst with a track record of optimizing supply chain efficiency for Navistar International. Leveraged analytical skills and teamwork to reduce material shortages, enhancing production timelines. Excelled in root cause analysis and supplier relationship building, demonstrating adaptability and a commitment to continuous improvement. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
24
24
years of professional experience
Work History
Material Analyst
Navistar International
01.2013 - Current
- Conducted root cause analysis of material shortages or delays, developing corrective actions to prevent future occurrences.
- Optimized inventory levels by implementing effective material forecasting and planning techniques.
- Streamlined material flow processes to meet production demands and maintain cost control.
- Coordinated closely with engineering teams to identify alternate materials or sources when facing obsolescence or supply constraints.
- Improved production efficiency with timely procurement of materials and coordination with suppliers.
- Enhanced supply chain visibility by monitoring, analyzing, and reporting on key performance indicators.
- Maintained a high level of accuracy in inventory records through regular audits and reconciliation efforts.
- Collaborated with cross-functional teams for successful product launches, ensuring adequate material availability.
- Mentored junior team members in the principles of effective materials management, helping them grow into valuable contributors.
- Developed strong relationships with suppliers, fostering trust and collaboration to improve overall performance.
- Managed risk within the supply chain by identifying potential bottlenecks or disruptions early on.
- Interacted with different engineering professionals outside of company staff on projects and initiatives.
- Reviewed supplier proposals and materials and provided ongoing monitoring to maintain consistent supplies.
- Investigated requests for deviations from established materials or suppliers and made appropriate approval or denial judgments.
Insurance Customer Service Representative
Miami Mutual
01.2001 - 09.2011
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Completed customer applications and updated records to reflect current information.
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
- Assisted clients in filing claims, coordinating with adjusters to expedite the process and secure fair settlements.
- Assisted customers with completing insurance documents to avoid missed information.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
- Fielded customer complaints, escalating complex issues to management for resolution.
- Assessed customer needs and recommended suitable insurance policies.
- Fostered strong relationships with clients, providing personalized service and assistance on various insurance products.
- Set up customer payment plans to cover annual policies and renewals.
- Participated in ongoing training sessions to remain current on industry developments and improve overall job performance.
- Trained new customer service representatives on best practices, policies and procedures.
- Collaborated with underwriters to streamline the policy issuance process for improved efficiency.
- Utilized company software to track customer interactions efficiently, ensuring proper documentation of all transactions.
- Liaised with insurance carriers to resolve billing errors and discrepancies.
- Streamlined office procedures by organizing files and implementing an efficient document management system.
- Provided exceptional support during annual open enrollment periods, guiding customers through plan selection processes effectively.
- Enhanced customer experience by accurately addressing and resolving diverse range of insurance queries.
- Reduced processing time for claims, aiding in quicker customer resolutions.
- Assisted in development of training materials for new hires, enhancing team knowledge and performance.
- Managed high-volume call queues, ensuring minimal wait times for customer inquiries.
- Acted promptly to customer complaints, significantly reducing escalation rates.
- Calculated adjustments, premiums and refunds.
- Posted payments to accounts and maintained records.
- Generated, posted and attached information to claim files.
- Checked documentation for accuracy and validity on updated systems.
- Notified insurance agents and accounting departments of policy cancellations and changes.
- Communicated effectively with staff members of operations, finance and clinical departments.
Education
High School Diploma -
Piqua High School
Piqua05.1989
Skills
- Supplier Evaluation
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Adaptability and Flexibility
- Decision-Making
- Self Motivation
- Professionalism
- Interpersonal Communication
- Continuous Improvement
- Adaptability
- Paperwork Processing
- Professional Demeanor
- Problem-solving aptitude
- Root Cause Analysis
- Material reviewing
- Analytical Skills
Timeline
Material Analyst
Navistar International
01.2013 - Current
Insurance Customer Service Representative
Miami Mutual
01.2001 - 09.2011
High School Diploma -
Piqua High School
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