Lisa McLaughlin
Lockport,IL
Summary
- Customer service-oriented Claims Adjuster with 27 years of claims experience skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused results. Strong command of conflict resolution and negotiation combined with excellent investigation skills. Thorough understanding of Bodily Injury and Property Damage claims along with CPL claims.
- Claims Adjuster with exemplary skills in customer service, time management and service coordination. Bringing over 27 years of related experience combined with superior verbal and written communication abilities.
- Claims Adjuster skilled in investigating and analyzing liability concerning personal, casualty or property loss. Proven history of leveraging excellent negotiation skills to facilitate settlements. Excellent communication skills demonstrated through 27 years of experience interviewing insureds, witnesses and claimants to compile information.
Overview
28
28
years of professional experience
Work History
Special Claims Representative
Farmers Insurance Company
02.1996 - 08.2023
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Examined claims forms and other records to determine insurance coverage.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Analyzed information gathered by investigation and report findings and recommendations.
- Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
- Maintained contact with claimants and attorneys to determine treatment status.
- Reviewed new files to determine current status of injury claim and to develop plan of action.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
Education
Bachelor Of Applied Arts - Speech Communication And Rhetoric
Eastern Illinois University
Charleston, IL08.1992
Skills
- Customer service driven
- In-depth investigations including Coverage and Liability
- Explanation of claims process and applicable coverage to policyholder
- Evaluate damages - Injury and Property Damage
- Channeling of insured and claimant vehicles to mitigate damages
- Reserves recommendations
- Early Injury evaluation
- Low Velocity investigations
- Litigation claims experience - Trials, Mediations And Arbitrations
- Negotiation and mediation skills with directs and attorneys
- Review of medical bills and medical records
- Accurately resolve claims as early as possible
- Handling of soft tissue claims as well as complex injuries
Timeline
Special Claims Representative
Farmers Insurance Company
02.1996 - 08.2023
Bachelor Of Applied Arts - Speech Communication And Rhetoric
Eastern Illinois University
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