Summary
Overview
Work History
Education
Skills
Timeline
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Lisa McLaughlin

Mesa,AZ

Summary

Focused professional with well over 10 years of experience working in high pressure customer service and sales environments. Expertise in optimizing processes, driving revenue growth, and delivering exceptional client experiences. Recognized for surpassing performance targets and fostering high-performing teams. Highly skilled in technical troubleshooting and support, strong relationship building skills with a track record of consistently exceeding expectations that drive long term growth

Overview

15
15
years of professional experience

Work History

Verification Advocate

CARVANA
Tempe, AZ
09.2024 - Current
  • Expertise in reviewing and verifying legal documents and paperwork throughout the car-buying process to ensure accuracy and compliance.
  • Ability to deliver the customer-centric approach to exceptional service, guiding customers through complex transactions with clarity and professionalism.
  • Assist customers with negotiating car purchases and up-selling products.
  • Achieving sales goals while maintaining a customer-first focus.
  • Adept at ensuring all contracts, titles, and financing documents are completed accurately and properly filed.
  • Resourceful in resolving discrepancies or issues with documentation, maintaining a smooth and efficient process for all stakeholders.
  • Strong ability to coordinate with sales, finance, and legal teams to streamline the car-buying process and enhance customer experience.
  • Technology Proficiency: Familiar with CRM systems, E-Commerce platforms, and digital tools used to track documentation and manage transactions.

Solar Customer Service Specialist/Technical Support

SunPower Corporation
Tempe, AZ
10.2022 - 09.2024
  • Resolved high-volume customer inquiries and technical issues, ensuring timely follow-ups and enhancing customer satisfaction.
  • Earned recognition as #1 in Quality Assurance and awarded Employee of the Month for exceptional problem-solving and service.
  • Delivered comprehensive technical support, troubleshooting solar systems and offering tailored solutions for optimal performance.
  • Collaborated with cross-functional teams to streamline service delivery and maintain 'white glove' customer service standards.

Credit Specialist

Progrexion - Lexington Law Firm
Tempe, AZ
07.2022 - 10.2022
  • Guided clients through personalized credit repair solutions, analyzing reports, identifying issues, and recommending actionable steps.
  • Maintained precise records, ensuring compliance with credit repair regulations, and built long-term client relationships.

Team Manager/Sales Manager

Valor Global
Tempe, AZ
09.2018 - 06.2022
  • Led a team of sales professionals, driving performance through data-driven strategies and personalized coaching.
  • Implemented process improvements that boosted sales metrics and enhanced overall team efficiency.
  • Orchestrated daily meetings, providing live coaching and feedback to sharpen sales techniques and close more deals.
  • Evaluated performance using key metrics and data analytics, identifying areas for improvement and executing tailored solutions.
  • Closed sales through expert handling of inbound calls, recommending products aligned with customer needs and increasing conversion rates.
  • Promoted within 6 weeks to Team Lead Assistant for outstanding performance and leadership capabilities.
  • Trained new sales representatives, ensuring high-quality performance and an in-depth understanding of product offerings.

Solar Appointment Setter

N-Ergy Solutions
Tempe, AZ
10.2017 - 09.2018
  • Maximized outbound call efficiency using auto-dialer technology, consistently achieving daily and weekly appointment goals.
  • Excelled in building rapport with homeowners, generating leads and exceeding performance metrics.

Account Manager

International Cruise & Excursions, Inc. (ICE)
Scottsdale, AZ
01.2017 - 08.2017
  • Drove sales of vacation packages through persuasive communication and tailored offerings, enhancing customer engagement and satisfaction.
  • Managed high-volume outbound call campaigns, consistently exceeding performance metrics and contributing to overall revenue growth.

Sales Representative

Hirshfield and Associates
Phoenix, AZ
03.2014 - 11.2016
  • Secured magazine subscriptions through active listening, rapport-building, utilizing persuasive sales tactics while consistently exceeding targets.
  • Delivered exceptional customer experiences, guiding parents through product selections and ensuring prompt order processing.

Education

High School Diploma -

White Haven High School
Memphis, TN

Skills

  • Work from Home
  • Peer Coaching and Development
  • Multi-Line Phone Systems
  • Sales Negotiation Skill
  • CATO
  • Time Management
  • B2B & B2C Sales
  • CRM Software
  • Cold Calling and Telemarketing
  • E-Commerce Platform
  • Revenue and Up-selling
  • De-escalation Skills
  • Team Leader and Trainer
  • Attention to Detail
  • Peer to Peer Mentoring
  • Conflict Resolution
  • Client Retention
  • Sales and Revenue Target Growth
  • Confidential Proprietary Information
  • Microsoft Office
  • SAP
  • Salesforce
  • Slack
  • Team Collaboration
  • Document verification
  • Technical support
  • Performance metrics

Timeline

Verification Advocate

CARVANA
09.2024 - Current

Solar Customer Service Specialist/Technical Support

SunPower Corporation
10.2022 - 09.2024

Credit Specialist

Progrexion - Lexington Law Firm
07.2022 - 10.2022

Team Manager/Sales Manager

Valor Global
09.2018 - 06.2022

Solar Appointment Setter

N-Ergy Solutions
10.2017 - 09.2018

Account Manager

International Cruise & Excursions, Inc. (ICE)
01.2017 - 08.2017

Sales Representative

Hirshfield and Associates
03.2014 - 11.2016

High School Diploma -

White Haven High School

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Lisa McLaughlin