LISA MCLAUGHLIN
Troy
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent employee relations aptitude and training skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
ASST MANAGER
STA/BROWNS
03.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations
DRIVER /TRAINER
First Student Transportation
04.2017 - 03.2023
- Identified driver training needs to make recommendations to manager.
- Developed tailored training programs for individual drivers, addressing specific areas of improvement.
- Evaluated driver performance through ride-alongs, providing constructive feedback for continuous improvement.
- Facilitated effective communication between drivers, dispatchers, and management, promoting a cohesive team environment.
- Enhanced driver safety by conducting thorough training sessions on defensive driving techniques.
- Taught drivers how to drive, shift and back up buses
- Maintained regulatory compliance documentation to promote safety and compliance culture.
- Scheduled safety meetings and briefings with transportation supervisor.
DRIVER /Crew Trainer
FOLMSBEE/ DURHAM
05.2011 - 03.2017
- Followed all relevant traffic laws and safety regulations.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Trained new employees in specific job requirements.
- Provided coaching and mentoring to employees.
- Conducted training programs for all new emplyees
- trained employees to get CDL
Education
Stillwater Central School
Stillwater, NY06-1988
Skills
- Customer service
- Team leadership
- Decision-making
- Team motivation
- Customer relations
- Staff training and development
- Team building
- Operations management
- Employee performance evaluations
- Recruitment and hiring
- Compliance
- Safety on and off the bus
Timeline
ASST MANAGER
STA/BROWNS
03.2023 - Current
DRIVER /TRAINER
First Student Transportation
04.2017 - 03.2023
DRIVER /Crew Trainer
FOLMSBEE/ DURHAM
05.2011 - 03.2017
Stillwater Central School
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