Lisa McMinn

Essex Financial Services

Essex, CT

03.2004 - 06.2024

Developed and implemented operational procedures to ensure quality standards are met.
Monitored and improved efficiency of processes, team performance, and customer service.
Directed operations staff by providing guidance, training, and support in order to meet company objectives.
Developed key performance indicators to measure effectiveness of operational processes.
Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
Collaborated with management team on long-term strategic planning initiatives for the organization.
Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Assessed employee development needs and provided feedback on their progress towards meeting goals.
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Recruited, hired and trained crew members on application of projects, customer relations and customer service.
Motivated and evaluated personnel for performance improvement and goal achievement.
Addressed customer concerns with suitable solutions.
Delivered positive customer experiences by implementing effective quality assurance practices.
Developed and maintained relationships with clients to ensure customer satisfaction.