Lisa McNair
Alameda,CA
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Registered Nurse
B12 Love Lounge
09.2022 - Current
- Educate and administer nutrient-based intravenous hydration and intramuscular injections to clients within a high-end lounge setting at the company's flagship store; solicit sales by marketing latest products, promotions, and services; document in EMR using Zenoti; monitor activities of medical assistants; assist team to ensure client needs are met quickly and efficiently.
Customer Service Agent
Hawaiian Airlines
01.2018 - 01.2023
- Assisted customers with check-in procedures at ticket counter; assigned seats and accommodated complex seats changes at gate per airline protocols; solicited and processed seat upgrades; enforced safety and security measures; ensured FAA, airline, and airport regulations were followed; handled all baggage claims for delayed, lost/found, and missing items; processed credit card transactions; achieved leader status in sales for first and business class upgrades at the Oakland station for 2019.
Concierge RN
Flow Health
04.2022 - 08.2022
- Offered concierge Covid testing services for the cast and crew for television and film productions; skilledi n testing with various rapid antigen and PCR modalities; customer-focused care provided within strict
- HIPAA guidelines.
RN
YOH Staffing Services
10.2015 - 10.2021
- Administered flu vaccinations to various private employers and HMOs as organized by Yoh Staffing;monitored for reactions post-injection and provided client with up to date education regarding vaccine.
Flu and Wellness Nurse
Sutter Care at Home
10.2016 - 10.2018
- Set-up and managed flu and wellness clinics throughout the Bay Area; administered injections,observed for reactions, and documented results in patient record; administered cholesterol test, BMI measurements, blood glucose testing and offered patient teaching per Sutter protocols.
Telephone Triage Nurse
Pediatric, Physician's Choice Medical Group
04.2015 - 04.2016
- Provided prompt and appropriate telephone advice based upon the Barton Schmitt Telephone Protocols;paged MD on-call when appropriate; called in Rx to pharmacies per MD; documented all conversations in electronic chart; booked appointments as needed for pediatric urgent care services with affiliated pediatric clinics.
Staff Nurse
Family Centered Care, Kaiser Permanente Hospital
06.2008 - 04.2011
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Collaborated with physicians, pharmacists and therapists to deliver quality, evidence-based care.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Directed patient care by initiating and following through with plan of care, continuing care, and discharge instructions.
- Coordinated patient discharge planning to provide post-discharge patient care, promoting healing and recovery.
Staff RN
Kaiser Permanente
06.2007 - 06.2008
- Provided nursing care to postpartum and newborn patients; performed initial assessments and monitored thermoregulation and respiratory status of the well-newborn in the labor room and OR immediately after delivery; assisted MD with newborn procedures including circumcisions; performed newborn lab draws via heelstick for PKUs and bilirubin as ordered; educated patient and family support systems on lactation, postpartum, and newborn care during inpatient stay and prior to discharge.
Staff Nurse
Irvine Regional Hospital And Medical Center
11.2000 - 04.2007
- Provided nursing care to postpartum and newborn patients; emphasized teaching of various breastfeeding techniques; assisted with newborn transition in the labor room and OR at deliveries; assessed learning needs of patient and family and prepared them for healthcare needs after discharge; oriented new RN staff to department overseeing competencies of routine unit skills; delegated appropriate tasks to CNAs.
Education
Associate's degree - Nursing
El Camino College
Torrance, CA12.1999
B.S - Kinesiology
San Francisco State University
San Francisco, CA06.1996
B.S - Nursing
Arizona State University
Phoenix, AZ06.2026
Skills
- Patient Assessments
- Foley Catheter Insertion and Removal
- Family Education
- Staff Supervision
- Patient Discharging
- IV Drug Therapy Management
- Postpartum Care
- Physical Assessment
Certification
BLS for Healthcare ProvidersFebruary 2022 to February 2024AED CertificationCPR Certification
Timeline
Registered Nurse
B12 Love Lounge
09.2022 - Current
Concierge RN
Flow Health
04.2022 - 08.2022
Customer Service Agent
Hawaiian Airlines
01.2018 - 01.2023
Flu and Wellness Nurse
Sutter Care at Home
10.2016 - 10.2018
RN
YOH Staffing Services
10.2015 - 10.2021
Telephone Triage Nurse
Pediatric, Physician's Choice Medical Group
04.2015 - 04.2016
Staff Nurse
Family Centered Care, Kaiser Permanente Hospital
06.2008 - 04.2011
Staff RN
Kaiser Permanente
06.2007 - 06.2008
Staff Nurse
Irvine Regional Hospital And Medical Center
11.2000 - 04.2007
Associate's degree - Nursing
El Camino College
B.S - Kinesiology
San Francisco State University
B.S - Nursing
Arizona State University
BLS for Healthcare ProvidersFebruary 2022 to February 2024AED CertificationCPR Certification
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