Lisa M. Condee-Workman
Etowah,USA
Summary
Dedicated to advancing a career in Human Services with a strong commitment to serving others. Passionate about assisting families in securing a brighter future for their children and ensuring success through support and guidance. Proven ability to connect with individuals and foster positive relationships, driving impactful change within communities. Eager to leverage skills and experience to make a meaningful difference in the lives of those in need.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Inbound Customer Service; Troubleshooting; Sales; Mentoring
Whirlpool
07.2018 - Current
- I came to Whirlpool through Randstad in March of 2018 and was converted on my first attempt in July of that year. In August 2018, I became a mentor and have been doing this ever since. I love mentoring. This has allowed me to build on people skills as well as opportunity resolution. I love working with consumers to resolve the issues they are having and to assist them in finding the resolution that best fits. My many years of experience qualifies me to be able provide quality care and apply best practices each day.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Skilled at working independently and collaboratively in a team environment.
Customer Service Representative
Randstad
03.2018 - 07.2018
- - located at Whirlpool
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Inbound Warehouse Associate
Amazon
05.2014 - 03.2018
- Training of Employees; Safety Department and OSHA Rules Adherence; Each Receive, Stowing, and other duties as assigned.
Team Lead/Sr Enforcement Specialist
Maximus/PSI dba Child Support Services of Tennessee
07.2006 - 05.2014
- Customer Service (walk-ins; outgoing and incoming calls; appointment scheduling); Managing Staff; Managing Caseload; Calculation of Arrears; Bank Liens; Bankruptcy Filings; Modifications; Court Filings; Payment Tracking; Troubleshooting of Computer Systems; Training Staff; other duties as needed
- Additional Info: approximately 5 years were as a Senior Program Specialist (Enforcement) and 3 years were as the Manager of the Athens Child Support Office (12 Staff)
- Led team in daily operations, ensuring adherence to quality standards and safety protocols.
- Streamlined workflows, enhancing process efficiency and reducing turnaround times.
- Mentored junior team members, facilitating skill development and knowledge sharing.
- Implemented performance tracking systems to monitor productivity and improve outcomes.
Office Manager
Family Preservation Counseling Center
- Customer Service, Patient Billing, Medisoft, QuickBooks Pro, Answering Telephones
Administrative Assistant
McMinn Meigs Association of Baptists
01.2000 - 01.2003
- Customer Service, Desktop Publishing, Answering Telephones, Special Projects
- The following jobs were held simultaneously:
- Supported team members with administrative tasks, enhancing overall productivity.
- Implemented new office procedures that improved efficiency and reduced errors.
- Facilitated communication between departments to streamline project coordination and execution.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
Administrative Assistant
Zion Hill Baptist Church
- Desktop Publishing, Answering Telephones
- Managed daily office operations, ensuring efficient workflow and organization.
- Coordinated scheduling for meetings, appointments, and travel arrangements.
- Maintained filing systems and updated records to ensure data accuracy.
- Assisted in preparation of reports, presentations, and correspondence for management.
Education
Bachelor’s Degree - Human Services
Kaplan University
12.2016
Associates Degree - Business
Cleveland State Community College
12.1997
Skills
- Very knowledgeable in TCSES; Microsoft Office Suite; Peachtree Accounting; QuickBooks Pro; Outlook; Lotus; Multi-Line Phone Operation; Incoming Call Customer Service
- Office management
- Customer service
- Organizational skills
- Office administration
- Customer relations
Affiliations
National Notary Association
Certification
Notary Public since 2009
Timeline
Inbound Customer Service; Troubleshooting; Sales; Mentoring
Whirlpool
07.2018 - Current
Customer Service Representative
Randstad
03.2018 - 07.2018
Inbound Warehouse Associate
Amazon
05.2014 - 03.2018
Team Lead/Sr Enforcement Specialist
Maximus/PSI dba Child Support Services of Tennessee
07.2006 - 05.2014
Administrative Assistant
McMinn Meigs Association of Baptists
01.2000 - 01.2003
Office Manager
Family Preservation Counseling Center
Associates Degree - Business
Cleveland State Community College
Administrative Assistant
Zion Hill Baptist Church
Bachelor’s Degree - Human Services
Kaplan University