Lisa M Cook
Sacramento,CA
Summary
Ambitious and detail-oriented Assistant Manager with [Number] years of experience in property management, seeking a Community Manager position to leverage my expertise in leasing, marketing, and team leadership to drive revenue growth, improve resident satisfaction, and enhance community engagement.
Overview
19
19
years of professional experience
Work History
Assistant Manager
SARES REGIS Group
04.2023 - Current
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Kept accurate records of all resident and tenant correspondence.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Showed apartments to potential tenants and answered questions regarding community.
- Processed security deposit refunds.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Escalated major issues to property manager for immediate remediation.
- Organized community events to foster positive relationships between tenants and build a sense of community within the property.
- Fostered positive community environment, organizing events that encouraged tenant engagement and satisfaction
- Upload Invoices
- CRM
- Yardi, Excel, Outlook, Microsoft
- Generate Leases
Assistant Manager
Winn Residential
09.2021 - 03.2023
- Market vacant units, property tours, process applications, prepare leases, conduct move in, prepare final account statement
- Process renewals
- Rent collection, delinquencies
- Process 3 Day notices, violation notices
- Resident conflict/ complaint resolution
- Coordinate vendors and maintenance
- Process invoices
- Market survey
- Onesite
- Lead to Lease
- Soci
- Knock
- Office 365
Assistant Manager
Midtown Auto Service Center
11.2019 - 03.2020
- Customer service
- Estimate cost of repair, order parts, schedule repair and process payment
- Accounts payable and receivable
- Prepare and make bank deposits
- QuickBooks - payroll
- Prepare and pay quarterly sales tax
- Order office and shop supplies
Assistant Community Director
FPI Management
10.2005 - 12.2017
- Market vacant units, property tours, process applications, prepare leases, conduct move in and prepare final account statement
- Process renewals
- Process 3 Day notices
- Rent collection and delinquencies
- Market survey
- Coordinate vendors and maintenance
- Process invoices
- Resident conflict/ complaint resolution
- Bank deposits
- Yardi
- Excel, Outlook, Microsoft
- Reference : Liz Ames 916 724-9309
Education
No Degree - Business Management
Sacramento City College
SacramentoSkills
- Property Management
- Customer Service
- Conflict Resolution
- Organized
- Patient and Flexible
- Strong Communication Skills
- High Attention to Detail
References
Ignacio Helzer (916) 214-2862
Timeline
Assistant Manager
SARES REGIS Group
04.2023 - Current
Assistant Manager
Winn Residential
09.2021 - 03.2023
Assistant Manager
Midtown Auto Service Center
11.2019 - 03.2020
Assistant Community Director
FPI Management
10.2005 - 12.2017
No Degree - Business Management
Sacramento City College
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