Lisa McPhillips
Saint Augustine
Summary
Dynamic, results-oriented, semi-retired professional hopes to share assets of wisdom and extensive experience in hospitality, event production and nonprofit management. Seeking part-time position in which to demonstrate exceptional customer service expertise, excellent communication skills and a profound understanding of licensing and health and safety codes. Skilled in developing and maintaining high standards of operational excellence across multiple professional fields and disciplines. Proudly possess a decades-long reputation for reliability, dedication and professionalism. Just not ready for life as a full-time retired person.
Overview
29
29
years of professional experience
Work History
Bartender
Tini Martini Bar at Casablanca Inn
07.2022 - 12.2023
- Opened hotel bar weekday mornings to hotel guests and visitors. Set up for day and night shift.
- Handled high-volume customer service at consistently busy bayfront location.
- Managed table orders from 3-5 servers daily, as well as bar customers' orders.
- Created and served cocktails according to strict company standards.
- Responsibly handled POS system for cash, credit card and hotel room charge purchases, and ensured accurate accounting at the end of each shift.
- Met or exceeded all requirements and rules of Health Department, Fire Inspector and Licensing Entities at all times.
General Manager/Bartender
Arnold's Lounge, Inc.
10.1998 - 05.2022
- Managed overall day-to-day operation of large Nightclub and Restaurant, including staffing, scheduling, payroll, inventory, kitchen management, and high quality customer service.
- Managed staff of 27 employees, including annual reviews, training and licensing, scheduling, and hiring and dismissal as needed.
- Fostered a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability, and reported weekly to owner about financial and budgetary issues.
- Cultivated strong relationships with customers, vendors, contractors, entertainers and employees to ensure long-term success and loyalty.
- Maintained licensing and met or exceeded all standards and requirements for training, health and safety, fire safety, crowd management, liability insurance and employee retention.
Administrative Secretary
Saint Augustine Youth Services
02.1995 - 04.2015
- Managed front office and assisted Executive Director with day-to-day operation and administration of a residential therapeutic group home for emotionally handicapped children, most of whom had been removed from their homes due to abuse and/or extreme neglect.
- Maintained schedules for client appointments, therapy sessions and medication management evaluations.
- Actively planned and executed fundraising events and campaigns for this nonprofit organization.
- Met or exceeded all requirements for continuing education hours focusing on trauma-based care, residential program management, aggression control techniques and medication handling nd administration.
- Provided clerical support to counseling and management staff.
- Maintained daily communication with social workers and case managers appointed as Legal Guardians for residential clients, as well as Guardians Ad Litem with regard to court dates and legal proceedings on behalf of the children.
- Managed and maintained all requirements for accreditation, licensing, staff training, insurance, record-keeping and provision of best practices in trauma-based care.
Education
Bachelor of Arts - Journalism And Mass Communication
Hofstra University
Hempstead, NY05-1984
High School Diploma -
Rocky Point High School
Rocky Point, NY06-1980
Skills
- Highly reliable
- Clear and effective spoken and written communication
- Customer service expertise
- Responsible alcohol service and awareness
- Food Service and Hospitality expertise
- Team training and development
- Extensive knowledge of licensing, training, insurance, and health and safety codes and requirements
Timeline
Bartender
Tini Martini Bar at Casablanca Inn
07.2022 - 12.2023
General Manager/Bartender
Arnold's Lounge, Inc.
10.1998 - 05.2022
Administrative Secretary
Saint Augustine Youth Services
02.1995 - 04.2015
Bachelor of Arts - Journalism And Mass Communication
Hofstra University
High School Diploma -
Rocky Point High School
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