Lisa Mcsheehy
Summary
Experienced professional with 25-year background in Discount store management. Successful in both startup and turnaround management roles. Comprehensive knowledge of all retail operations, including customer service, payroll and merchandising.
Store Manager adept at communicating company mission and directives. Clearly explains reasons behind store policies and procedures to foster employee compliance.
Seasoned retail supervisor with strong history of leading high-performance teams to meet and exceed sales, service and operational objectives. Diligent about monitoring shrinkage, managing records and keeping teams productive and motivated. Focused on driving revenue growth with proactive and strategic approaches. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Deli/Gift Dept
Bucee's
08.2023 - Current
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Collaborated with store management to align deli goals with overall business objectives.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Implemented creative merchandising strategies to increase product visibility and boost sales.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Planned and executed promotions and special events in close collaboration with management.
- Offered product samples to customers, generating additional sales through taste-testing.
Merchandiser
Lowes
02.2022 - 04.2023
- Developed themes, props and lighting for merchandise displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Negotiated advantageous vendor relationships for additional marketing support or exclusive product offerings instore.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Inspected merchandise for quality and arranged proper display location on floor.
- Organized store merchandise racks by size, style, and color.
Store Manager
Dollar General Market
01.2020 - 02.2022
- Supervised guests at front counter, answering questions regarding products.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Assisted in recruiting, hiring and training of team members.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Reported issues to higher management with great detail.
Store Manager
Dollar General 12991
03.2018 - 12.2019
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Processed shipments and maintained stock shelf organization.
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
- Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
- Met budget targets by controlling expenses and eliminating wasteful behaviors.
- Increased profits 103% by restructuring store layouts, enabling more efficient inventory management, financial planning and sales performance metric analysis.
- Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
- Updated store pricing, signage and merchandising based on current promotions.
- Minimized financial discrepancies by accurately controlling monthly operations budget.
- Oversaw inventory management with cycle counts, audits and shrinkage control.
- Oversaw daily cash register operations and cash management and kept errors at1% rate by implementing pos system.
- Coached and empowered employees by creating and sharing motivational vision plans.
Store Manager
FAMILY DOLLAR 1274
01.2008 - 03.2018
- Supervised and led 7 department managers while overseeing performance and productivity of 25 employees.
- Built loyal customer base by delivering excellent service and stocking in-demand products, including vendor and core items.
- Conduct 1 year staff evaluations and determined staff promotions, realignments and reductions in force as necessary.
- Coordinated sales reports, reconciled accounts and made bank deposits.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Trained all new assistant managers and sales associates on store security, monetary procedures and customer service expectations.
- Maintained daily record of all transactions.
- Prioritized sanitation, safety and health standards in work areas.
- Addressed customer inquiries and resolved complaints.
- Delivered excellent customer service by greeting and assisting each customer.
- Counted cash drawers and made bank deposits.
- Supported management in exceeding customer service and quality standards.
- Enforced adherence to policies, standards and security protocols.
- Improved store status from market worst to best by implementing process improvements and identifying performance gaps for corrective action.
Sales
Sun Coast RV
09.2000 - 04.2001
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Sold various products by explaining unique features and educating customers on proper application.
- Negotiated and closed deals with minimal oversight.
- Demonstrated products to customers, discussed features and redirected objections to capture sales.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Learned warranty of all campers we sold to give correct info to customers.
Education
GED -
Broadway High School
Broadway, VA1 2000
Pet Grooming
Penn Foster Career School
Scranton, PA1 2020
Skills
- Store opening and closing procedures
- Store operations oversight
- Process improvements
- Employee supervision and motivation
- Retail inventory management
- Risk management
- Inventory control
- Operational budgeting
- Customer service
- Process improvement
- Staff training and development
- Accurate cash handling
- Project management
- Inventory management
- Reliable
- Employee training
- Administrative support
- Flexible schedule
- Scheduling master
- Deposit Preparation
- Product Knowledge
- Food Safety
- Safety Training
- Work Station Assignments
- Honesty and Integrity
- POS System Operation
- Pricing and shelf labeling
- Payroll Preparation
- Sales expertise
- Scheduling Coordination
- Food safety understanding
- Orientation and Onboarding
- Sales proficiency
- Flexible Schedule
- Register operations
- Budget Development
Accomplishments
- Achieved the 2 national store ranking within 3 years.
- Recruited 3 successful new managers within one year.
- Exceeded monthly store sales goals 6 months in a row.
- Managed a store that exceeded company expectations in every category during the 1,2 quarter.
- Increased sales by 20% by coaching department managers on new merchandising standards.
- Achieved maximum by completing with accuracy and efficiency.
- Supervised team of 30 staff members.
Certification
Low shrink awards,Low turn over awards.
Loss prevention awards,Low turn over awards.
I managed shrink with customer service and making sure lossprevention labels on items.I trained my new associates and made sure they undestand standards to keep .
Timeline
Deli/Gift Dept
Bucee's
08.2023 - Current
Merchandiser
Lowes
02.2022 - 04.2023
Store Manager
Dollar General Market
01.2020 - 02.2022
Store Manager
Dollar General 12991
03.2018 - 12.2019
Store Manager
FAMILY DOLLAR 1274
01.2008 - 03.2018
Sales
Sun Coast RV
09.2000 - 04.2001
GED -
Broadway High School
Pet Grooming
Penn Foster Career School