Lisa McTeer
Las Vegas,NV
Summary
Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Client Service Professional
United Healthcare
04.2023 - Current
- Implemented best practices in customer service management, resulting in increased client satisfaction scores.
- Participated in regular trainings and workshops to keep up-to-date on all company products and services.
- Responded to customer calls and emails to answer questions about products and services.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Trained in Big 3, UHIC, Surest, Email Intern
Customer Service Representative
William Sonoma
10.2022 - 01.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Seasonal Help
Employee Training Coordinator
Helix Electric
03.2018 - 06.2022
- Streamlined onboarding processes, resulting in faster employee integration into the company culture and workflow.
- Spearheaded initiatives aimed at promoting a culture of continuous learning within the organization, encouraging employees to seek out new skills and knowledge proactively.
- Maintained detailed records of completed trainings, certifications, and evaluations for easy reference during performance reviews or internal audits.
- Evaluated the effectiveness of training programs through regular assessments and feedback, leading to continuous improvement.
- CPR trainor
Education
High School Diploma -
Mesa High School
Mesa, AZ05.1986
Skills
- Client Needs Assessment
- Client rapport
- Administrative tasks
- Call center experience
- Computer Skills
- Microsoft Office
- Complaint Handling
- Follow-up skills
Timeline
Client Service Professional
United Healthcare
04.2023 - Current
Customer Service Representative
William Sonoma
10.2022 - 01.2023
Employee Training Coordinator
Helix Electric
03.2018 - 06.2022
High School Diploma -
Mesa High School