Summary
Work History
Education
Skills
Timeline
Generic

LISA M EARNEST

Sebring,FL

Summary

Proven Manager with a track record of enhancing customer satisfaction and boosting team performance. Excels in team leadership and time management, adept at resolving conflicts and mentoring staff to exceed goals. Skilled in maintaining cost controls to improve profitability, demonstrating both hard and soft skills essential for high-stakes environments.

Work History

Manager

Pizza Hut
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.

Manager

Papa Johns

Manager

Dunkin' Donuts
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Assistant Manager

Subway
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.

Education

Hallendale High
Hallandale, FL
06.2020

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making

Timeline

Manager

Pizza Hut

Manager

Papa Johns

Manager

Dunkin' Donuts

Assistant Manager

Subway

Hallendale High
LISA M EARNEST