Summary
Overview
Work History
Education
Skills
Certification
Timeline
AssistantManager

Lisa Medeiros

Fall River,MA

Summary

Dedicated caregiver with a proven track record of compassionate care at Gentiva, enhancing patient independence and quality of life. Excelled in patient assessments and emotional support, significantly improving client satisfaction. Skilled in direct patient care and housekeeping tasks, ensuring a safe and nurturing environment. Achieved a 20% increase in positive patient feedback through dedicated care and effective communication.

Overview

36
36
years of professional experience
1
1
Certification

Work History

Personal Care Assistant

Tempus
03.2002 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Built strong relationships with clients to deliver emotional support and companionship.

Intern in Psychology

Green School
Fall River, MA
04.2007 - 06.2007
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.

Home Health Aide

Gentiva
06.2001 - 05.2007
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.

Certified Nursing Assistant

South Point Nursing & Rehab Center
07.1998 - 09.2001
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
  • Built rapport with patients and families, providing emotional support during difficult times.
  • Assisted nurses with wound care procedures ensuring proper healing processes took place.
  • Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.

Cashier & all other Departments

Valueland
Fall River, MA
08.1988 - 05.1998
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Supported marketing initiatives by setting up and maintaining promotional displays.

Education

No Degree - Liberal Arts And General Studies

BBC
Fall River, MA
09.2006

Skills

  • Grooming assistance
  • Emotional Support
  • Personal Hygiene Assistance
  • Housekeeping tasks
  • Compassionate Caregiving
  • Behavior redirection
  • CPR Certified
  • Care plan implementation
  • Meal Preparation
  • Direct Patient Care
  • Medication Administration
  • Patient Management
  • Client Transportation
  • Patient Assessments
  • Client rapport
  • Nutrition monitoring
  • Physical therapy support
  • Incapacitation care
  • Dementia Care

Certification

  • Home Health Aide Certification (HHA) - National Association for Home Care & Hospice.
  • Certified Nursing Assistant (CNA) - State Boards of Nursing.

Timeline

Intern in Psychology

Green School
04.2007 - 06.2007

Personal Care Assistant

Tempus
03.2002 - Current

Home Health Aide

Gentiva
06.2001 - 05.2007

Certified Nursing Assistant

South Point Nursing & Rehab Center
07.1998 - 09.2001

Cashier & all other Departments

Valueland
08.1988 - 05.1998

No Degree - Liberal Arts And General Studies

BBC

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Lisa Medeiros