Lisa Mendelson
Woburn,MA
Overview
33
33
years of professional experience
Work History
Operations Manager
Yankee Pest Control
Malden, MA
06.2008 - 10.2024
- Managed day to day operations
- Led a team of 25+ including service technicians and customer service representatives
- Coordinated company meetings and training sessions
- Oversaw scheduling for commercial and residential customers including annual renewals
- Maintained customer satisfaction and oversaw customer conflicts assisting CSRs with resolutions
- Responsible for customer retention
- Highly skilled in the Pest Control Software, PestPac with RouteOp
- Responsible for preparing all monthly and annual reports using PestPac
- Responsible for accounts receivable and collections
- Several HR responsibilities including hiring, onboarding, payroll, benefits and company uniforms
- Maintained and renewed annual pesticide licenses for all service technicians
- Oversaw the management and maintenance of the company fleet
- Managed vendor relationships including services, supplies and insurances
- Managed warehouse and inventory to ensure optimal stock availability to be sure optimal services would be provided
- Maintained office and office supplies
- Responsible for the overall facility including Computer Network, Phone System, HVAC system and Sprinkler System
- IT responsibilities included computers and software
- Administered Federal Sams Account for Federal Government Contracts
- Conducted annual insurance audits
- Assisted in running company functions and events
Assistant Manager
Cookies by Miss Jackie
Malden, MA
08.1991 - 06.2008
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
- Performed all tasks required for fulfilling all customer's orders
- Managed cash handling procedures, including opening/closing registers, preparing deposits, credit card transactions and reconciling discrepancies
- Developed employee schedules based on business needs while optimizing staffing levels during peak hours
- Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc using QuickBooks
- Maintained a clean and organized work environment, adhering to sanitation guidelines for food safety compliance
- Assisted customers with inquiries or concerns regarding products/services while providing exceptional customer service experience
- Served as a point of contact for escalated customer complaints/issues resolving them promptly & effectively
Timeline
Operations Manager
Yankee Pest Control
06.2008 - 10.2024
Assistant Manager
Cookies by Miss Jackie
08.1991 - 06.2008