Overview
Work History
Timeline
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Lisa Mendelson

Woburn,MA

Overview

33
33
years of professional experience

Work History

Operations Manager

Yankee Pest Control
Malden, MA
06.2008 - 10.2024
  • Managed day to day operations
  • Led a team of 25+ including service technicians and customer service representatives
  • Coordinated company meetings and training sessions
  • Oversaw scheduling for commercial and residential customers including annual renewals
  • Maintained customer satisfaction and oversaw customer conflicts assisting CSRs with resolutions
  • Responsible for customer retention
  • Highly skilled in the Pest Control Software, PestPac with RouteOp
  • Responsible for preparing all monthly and annual reports using PestPac
  • Responsible for accounts receivable and collections
  • Several HR responsibilities including hiring, onboarding, payroll, benefits and company uniforms
  • Maintained and renewed annual pesticide licenses for all service technicians
  • Oversaw the management and maintenance of the company fleet
  • Managed vendor relationships including services, supplies and insurances
  • Managed warehouse and inventory to ensure optimal stock availability to be sure optimal services would be provided
  • Maintained office and office supplies
  • Responsible for the overall facility including Computer Network, Phone System, HVAC system and Sprinkler System
  • IT responsibilities included computers and software
  • Administered Federal Sams Account for Federal Government Contracts
  • Conducted annual insurance audits
  • Assisted in running company functions and events

Assistant Manager

Cookies by Miss Jackie
Malden, MA
08.1991 - 06.2008
  • Assisted in the management of daily operations, ensuring smooth and efficient workflow
  • Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
  • Performed all tasks required for fulfilling all customer's orders
  • Managed cash handling procedures, including opening/closing registers, preparing deposits, credit card transactions and reconciling discrepancies
  • Developed employee schedules based on business needs while optimizing staffing levels during peak hours
  • Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc using QuickBooks
  • Maintained a clean and organized work environment, adhering to sanitation guidelines for food safety compliance
  • Assisted customers with inquiries or concerns regarding products/services while providing exceptional customer service experience
  • Served as a point of contact for escalated customer complaints/issues resolving them promptly & effectively

Timeline

Operations Manager

Yankee Pest Control
06.2008 - 10.2024

Assistant Manager

Cookies by Miss Jackie
08.1991 - 06.2008

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Lisa Mendelson