Lisa Mendes
MANAGER
Lakeland,FL
Summary
Grew my SalonCentric store sales from $250k/yr to 2 million/yr!
FocusedStore Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents. Reliable Store Manager with 20 years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing prowess to strengthen and expand revenue streams. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
25
25
years of professional experience
Work History
Store Manager
SalonCentric
Dunbar, WV
10.2013 - 10.2023
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Developed strategies to maximize sales and profitability.
- Recruited, trained and supervised new employees.
- Analyzed financial data to identify areas of improvement.
- Maintained accurate records of employee performance reviews.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Implemented successful business strategies to increase revenue and target new markets.
- Prepared monthly reports on sales figures, expenses, profits.
- Trained and mentored associates to teach daily tasks and procedures.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Updated and maintained store signage and displays.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Resolved customer complaints in a timely manner.
- Implemented efficient systems for tracking stock movement.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Grew my SalonCentric store sales from $250k/yr to 2 million/yr!
- Won many National Company and Brand Contests and awards.
- Implemented a "Call in your order and we'll have it ready!" Program that went Nationwide, and was incorporated into the company's APP when they developed it. Boosted company sales by 200%!
Sales Associate
Glotfelty Tire Center
Petersburg , WV
04.2010 - 08.2012
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Listened to customer needs and desires to identify and recommend optimal products.
- Used in-store system to locate inventory and place special orders for customers.
- Processed and verified invoices to secure accuracy of billing information.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Ordered parts for customers, repair shops, and service departments for use in [Type] equipment.
- Strengthened communication skills through regular interactions with others.
- Implemented a program where we would pick up customer vehicles from the local hospitals and schools, perform the maintenance, ie: New tires and alignment, new brakes, etc. And return the vehicle to the workplace. Saving the customer time and boosting sales by 100%!
Office Manager
Regional Eye Associates
Petersburg , WV
01.1999 - 02.2009
- Maintained computer and physical filing systems.
- Managed office operations while scheduling appointments for department managers.
- Evaluated employee records and productivity and submitted evaluation reports.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Assisted with regulatory issues such as compliance.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Addressed and remedied all patient or team member issues.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Negotiated and executed contracts on behalf of department.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Organized and updated databases, records and other information resources.
- Created reports, presentations and other materials for executive staff.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Was hired as a receptionist. Dove into the office's account's receivable and insurance billing on my own. Discovered previous incorrect claims billed to Medicaid. Corrected and resubmitted around 80 claims. The company received a check for over $300k, which was about to be written off!
- Mastered medical claims billing.
- Required patients to pay copay/their 20% before appointments and procedures. Significantly reducing collections claims and boosting revenue.
- Became Office Manager within 8 months of being hired.
Education
High School Diploma -
Somerville High School
Somerville, MA06.1994
Skills
- Employee Training
- Retail Inventory Management
- Sales Expertise
- Customer Relations
- Multitasking and Organization
- Outstanding Communication Skills
- Store Merchandising
- Store Operations Oversight
- Team Building and Leadership
Timeline
Store Manager
SalonCentric
10.2013 - 10.2023
Sales Associate
Glotfelty Tire Center
04.2010 - 08.2012
Office Manager
Regional Eye Associates
01.1999 - 02.2009
High School Diploma -
Somerville High School