Lisa Mercado
Diligent, high achieveing and ready to deliver WOW!!
Palm Beach,FL
Summary
Restaurant Manager with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Excellence in employee morale which leads to employee retention and customer satisfaction.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Private Chef/Catering
Lisa Mercado Catering
Palm Beach, FL
07.1991 - Current
- Develop and execute menus for private families, corporations and special events develop exclusive desserts for local restaurants throughout Palm Beach County
Food & Beverage Manager
Kauai Beach Resort
Kapaa, HI
01.2023 - 12.2023
- Coordinated staff schedules to ensure optimal coverage during peak hours.
- Conducted regular training sessions to enhance service quality and customer satisfaction.
- Monitored staff performance to ensure adherence to company policies and procedures.
- Maintained a high level of professionalism in all interactions with customers.
- Supervised staff in order to achieve maximum productivity levels.
- Created and delivered orientation and training for new team members and professional development activities for experienced associates.
- Moved throughout dining and kitchen areas, visually monitored alignment with food quality and service standards and took relevant corrective actions.
- Trained new employees to perform duties.
- Wrote and implemented SOP's for FOH.
Staffing Executive/Trainer
Gourmet Events Hawaii
Honolulu, HI
04.2017 - 12.2023
- Train all staff in excellent service standards.
- Staff events with proper candidates
- Oversee event and maintain excellence work events in the capacity of event manager.
- Develop SOP's for all staff positions.
- Work directly with the Event Planner prior to the event and the point of contact day of to ensure excellent service.
Restaurant Manager
Ravish
Lantana, FL
01.2019 - 01.2023
- ServSafe certify all employees
- Controlled day-to-day operations with shift management strategies and effective food and labor controls
- Worked with FOH and BOH staff to support superior service delivery
- Maintained compliance with all health code and sanitation requirements and received top-notch inspection scores
- Protected company assets and restaurant profits with good security protocols, supply management strategies, and team scheduling expertise
- Brought in new business by creating specialty dishes and capitalizing on marketing opportunities
- Oversaw special events and programs such as on-site catering and business conferences
- Monitored and responded to all Social Media and internet inquires.
- Ensured end of the month inventory was performed and accurate. Reports filed to the board.
Restaurant Manager
The Living Room
Boynton Beach, FL
08.2006 - 04.2017
- ServSafe certify all employees
- Controlled day-to-day operations with shift management strategies and effective food and labor controls
- Worked with FOH and BOH staff to support superior service delivery
- Maintained compliance with all health code and sanitation requirements and received top-notch inspection scores
- Protected company assets and restaurant profits with good security protocols, supply management strategies, and team scheduling expertise
- Upheld cleaning and sanitizing standards by directing team to keep dining areas, kitchen spaces, and restrooms in full compliance
- Brought in new business by creating specialty dishes and capitalizing on marketing opportunities
- Oversaw special events and programs such as on-site catering and business conferences
- Monitored and responded to all Social Media and review sites.
Concierge
The Four Seasons Hotel
Palm Beach, FL
01.2003 - 08.2006
- Greeted customers and answered their inquiries regarding hotel services, amenities, and local attractions.
- Maintained a professional presence at the front desk area by adhering to dress code standards.
- Developed strong relationships with key partners in order to ensure smooth operations between departments.
- Trained new staff members on proper policies and procedures related to customer service delivery.
- Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
Education
College Degree - Business Management
Palm Beach State College
09.1992
Skills
- Adaptable
- Food Service Background
- Customer-Oriented
- Organization and Prioritization
- HACCP Certified
- Bartender Blue & Red Card
- Food Manager certified
- Menu Development
- Schedule Coordination
- Recruitment
- Customer Engagement
- Shift Management
- Full Service Restaurant Background
Certification
Kitchen management (10+ years) Customer engagement (10+ years) Team supervision (10+ years) Labor control (10+ years) Employee training (10+ years) Schedule coordination (10+ years) Health code compliance (10+ years) Restaurant Management (10+ years) Events Management (10+ years) Culinary Experience (10+ years) Catering (10+ years) Management (10+ years) HACCP (10+ years) Banquet experience (10+ years) Food safety (10+ years) Restaurant experience (10+ years) Cooking (10+ years) Food Preparation (10+ years) Event Planning (10+ years) Menu Planning (10+ years) Awards Best Venue Best Pie
Additional Information
- I have worked with small companies that gross two million a year to large ones that do fifty thousand in one day, In either case I was able to ensure employee retention, guest satisfaction and community involvement. I left Hawaii at the end of 2023 to come back to Florida and consult on a new restaurant opening (and lend my name). The project is done and I have purchased a home on Palm Beach Island. I have high energy and love nothing more than creating positive memory for guests. I also enjoy training staff so that if they do ever leave they leave with better skills to improve their life and the lives of future guests.
Timeline
Food & Beverage Manager
Kauai Beach Resort
01.2023 - 12.2023
Restaurant Manager
Ravish
01.2019 - 01.2023
Staffing Executive/Trainer
Gourmet Events Hawaii
04.2017 - 12.2023
Restaurant Manager
The Living Room
08.2006 - 04.2017
Concierge
The Four Seasons Hotel
01.2003 - 08.2006
Private Chef/Catering
Lisa Mercado Catering
07.1991 - Current
College Degree - Business Management
Palm Beach State College
Kitchen management (10+ years) Customer engagement (10+ years) Team supervision (10+ years) Labor control (10+ years) Employee training (10+ years) Schedule coordination (10+ years) Health code compliance (10+ years) Restaurant Management (10+ years) Events Management (10+ years) Culinary Experience (10+ years) Catering (10+ years) Management (10+ years) HACCP (10+ years) Banquet experience (10+ years) Food safety (10+ years) Restaurant experience (10+ years) Cooking (10+ years) Food Preparation (10+ years) Event Planning (10+ years) Menu Planning (10+ years) Awards Best Venue Best Pie
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