Lisa Mercer
Jackson,NJ
Summary
Dynamic leader with a proven track record at Home Helpers, enhancing operational efficiency and fostering client loyalty through strategic vision and effective relationship building. Skilled in problem-solving and time management, adept at driving growth and promoting a safe, engaging learning environment. Demonstrates exceptional teamwork and collaboration, with a focus on achieving tangible results and maintaining high standards of performance.
Overview
24
24
years of professional experience
Work History
Substitute Paraprofessional
Jackson School District
09.2023 - Current
- Provided support during classes, group lessons, and classroom activities.
- Monitored student classroom and outdoors activities to promote student safety.
- Provided one-on-one assistance to students who needed additional support, enabling them to achieve academic goals.
- Promoted a safe learning environment by closely monitoring student behavior and intervening when necessary to maintain orderliness in the classroom.
General Manager
Home Helpers
12.2021 - 06.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
Office Manager
Princeton Eye Group
04.2000 - 12.2006
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Education
N/A - Liberal Arts And General Studies
Middlesex County College
Edison, NJSkills
- Behavioral support
- Classroom Supervision
- Student Engagement
- Relationship Building
- Teacher Assistance
- Records Management
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
Timeline
Substitute Paraprofessional
Jackson School District
09.2023 - Current
General Manager
Home Helpers
12.2021 - 06.2023
Office Manager
Princeton Eye Group
04.2000 - 12.2006
N/A - Liberal Arts And General Studies
Middlesex County College
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